Support at Level99 Entertainment in Tysons, VA 22102

Summary: Level99 Entertainment is a real-world gaming venue designed for adults, offering a variety of mental and physical challenges. The Support team member is responsible for providing exceptional hospitality to guests, expediting food orders, and ensuring a high standard of service and food quality. Responsibilities: - Review and understand all guest orders, including in-restaurant dining, takeout and delivery - Distinguish between guest facing counter pickup window and main dining room orders, expediting accordingly - Interacting with guests at the pickup counter to ensure all needs and expectations are met - Run food to guest tables, identifying items as delivering, clearing dishes as needed, and ensuring all guest needs are met - Replenish sauces, ramekins, and specific containers designated to specific service areas - Communicate effectively to both front of house and back of house teams - Receive, check and pack all guest takeout orders - Keep all materials for takeout/delivery and dining organized, including plates, bags, boxes & labels - Keep a close eye on quality, consistency, and ticket times - Build a knowledge of all food menus and established standards, striving for consistency in both flavor and presentation Required Qualifications: - Organized, thorough, and precise - Analytical and systematic thinking - Understanding of ticket times and kitchen metrics - Knowledge of health and sanitation code and policies - High integrity and professionalism - A positive, joyful, upbeat and energetic attitude – leading by example - Passion for hospitality - Must 18 or older - Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays - Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs - Able to grasp, reach overhead, push, lift and carry up to 50 pounds - Ability to work well under pressure in a fast paced, ever changing work environment Preferred Qualifications: - Multilingual - Previous BOH or FOH experience Required Skills: Knowledge of Health and Sanitation Code, Understanding of Ticket Times and Kitchen Metrics, Multilingual, BOH Experience, FOH Experience, Organizational Skills, Analytical Thinking, Professionalism, Positive Attitude, Passion for Hospitality