Event Sales Administrator at Level99 Entertainment in Natick, MA

Summary: Level99 Entertainment is a unique playground designed for adults featuring various mini-games and event spaces. The Event Sales Administrator is responsible for managing administrative tasks, streamlining processes, and supporting the sales team to enhance client conversion and revenue generation. Responsibilities: - Detail confirmed events, including timelines, internal notes, and signage requirements - Build custom floor plans and manage guest layouts in coordination with Sales and Operations - Create, manage, and print event signage and leaderboards - Prepare and distribute CC authorization forms, waivers, and related documentation - Create and maintain event entries in our internal guest portal and Tripleseat Software (TS) - Ensure timely, accurate BEO creation, auditing, and distribution - Coordinate handoffs with Operations leadership (Event AOR Manager, AGM) - Maintain and update master event trackers and calendars - Close out events in Tripleseat and reconcile receipts with Toast - Assist in training Event Captains on administrative processes - Audit referral sources and track referral check-ins for client retention initiatives Required Qualifications: - Strong organizational and time management skills with keen attention to detail - Proficiency with event management or POS platforms (Tripleseat, Toast, Canva experience a plus) - Excellent written and verbal communication skills - Ability to thrive in a fast-paced, high-volume environment - Team-oriented mindset with eagerness to learn and grow within a scaling organization Preferred Qualifications: - Bachelor's degree in Hospitality, Business Administration, or related field (preferred) - 1–2 years of experience in administrative, events, or hospitality roles Required Skills: Tripleseat, Toast, Canva, Event management platforms, POS platforms, Team-oriented mindset