IT Coordinator at Level in Austin, TX

Level is a learning technology company dedicated to helping students build real academic and life skills with confidence and joy. We combine proven curriculum principles with world class interactive design to make meaningful practice something students want to come back to, not something they struggle through. We support what teachers, schools, and parents are already doing by increasing student engagement with high quality, standards aligned practice that reinforces classroom learning. That’s why we’re building: For students: Rewarding and motivating learning experiences that meet students where they are to build real academic proficiency. For educators: Tools that fit naturally into instruction and help students stay engaged while reducing teacher workload. For parents: Activities that help your kid catch up or get ahead, build confidence, and minimize homework battles, whether learning at school or at home. We are committed to helping every person maximize their potential and live a life of meaning. It’s a difficult problem that requires brilliant people and tremendous effort over time. Level is looking for an IT Coordinator. Our IT team provides the backbone for operational excellence, growth, and security and you'll be trusted to come in and be a day-one contributor. WHAT YOU WILL DO: Technical Support & Troubleshooting - Perform network troubleshooting, including connectivity, printer, and Wi-Fi issues - Basic knowledge of switching and routing. - Diagnose and resolve hardware and software issues across Windows, Mac, and mobile platforms - Set up workstations and connect peripherals for new employees - Install, update, and troubleshoot software applications and operating systems - Maintain inventory of IT equipment and coordinate hardware replacements Ticket Management & Customer Service - Manage and prioritize incoming support tickets through the helpdesk ticketing system - Provide timely, professional, and courteous support via phone, email, and in-person - Document all support activities, solutions, and follow-up actions in the ticket system - Escalate complex technical issues to appropriate IT specialists when necessary - Follow up with users to ensure complete resolution and satisfaction Administrative Duties - Assist in maintaining accurate documentation of IT procedures, configurations, and solutions - Assist with user account management and access permissions - Support IT asset management and equipment lifecycle tracking - Participate in IT projects and system implementations as needed Privacy & Compliance - Foster Operational Security culture - Support Third Party Component and Software requests, and foster compliance WHAT YOU BRING: Experience & Skills - Associate’s degree OR 1-2 years of experience in IT support, helpdesk, office/ administrative support, or similar role - Hands-on experience with equipment setup and configuration - Proven ability to troubleshoot software and hardware issues (personal or professional) - Proficiency with Windows and Mac operating systems - Knowledge of Google Suite and common business applications - Strong organizational skills and attention to detail - Ability to multitask and prioritize in a fast-paced environment - Strong problem-solving abilities - Experience in customer service or support role preferred - Professional and friendly demeanor - Excellent communication skills Preferred Qualifications - Experience with remote support tools and ticketing systems - Experience with networking concepts (TCP/IP, DNS, DHCP) - Knowledge of mobile device management (MDM) solutions - Industry certifications such as CompTIA A+, Network+, Security+ are a plus