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Cluster Meetings & Events Planning… at Leonardo Hotels · Leonardo…
Job Description
Cluster Meetings & Events Planning Executive
Location: Leonardo Royal Hotel London St Pauls
Be Yourself – Be a Bold Team Player – Be Leonardo
Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!
As M&E Planning Executive you will you will be tasked with professionally coordinating a variety of contracted Meeting and Events. You will be able to demonstrate first class customer service skills, have the ability to adapt and multi task whilst having that keen eye for detail. Your key responsibility is to ensure that all contracted events are co-ordinated in line with company standard and client contracts ensuring that all function information is gathered and communicated to the hotel operations team prior to event.
Key Responsibilities:
- Deal with all contracted bookings ensuring all final detail including delegate numbers, rooming’s lists and timings are collected from booker.
- Arrange and conduct final details meeting/calls with organizer prior to event. Ensuring they are fulfilled professionally, efficiently and effectively and mirror the requirements of the visiting client whilst enabling you to gather all relevant information in order to produce function sheet.
- Update Sales & Catering/Opera with accurate and relevant information ensuring revenue is loaded in line with event contract.
- Produce function sheets for all events ensuring all necessary detail is noted
- Ensure all rooming list details and requirements are gathered and handed across to Groups Coordinator
- Arrange initial pre event brief meeting for all clients on day one of their event ensuring hotel operations team are in attendance.
- Arrange post event debrief for all clients on the last day of their event, ensuring debrief contains discussion regarding future requirements/rebook and completion of venue verdict feedback form which will be issued by email post event.
- Complete daily meeting and event revenue postings.
- Increase conversion of event rebooks by developing client Relationships.
- Work with M&E Business Development Manager/ Hotel M&E Planning Manager to ensure revenue targets are achieved by promoting rebook of events and upselling of products/services.
- Identify new sales leads, chase and secure the lead with the guidance of the Sales Manager.
- Be familiar of sister hotels where cross-selling opportunities exist and ensure leads are forwarded on and followed up.
- Carry out the company's customer relations policy and communicate hotel services to guests.
- Maintain high standards of self-presentation at all times.
- Work in accordance with Standard operating procedures for the department.
Why come join us?
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. We have support on tap, so expect top-notch L&D programmes, practical training and clear progression within our vibrant and dynamic team.
Our Story
Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels across the UK & Ireland and have plans for major expansion over the next few years’; there’s never been a more exciting time to join us!
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Free hot lunches in the employee canteen
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
Special rates on Leonardo Hotel rooms across the UK & Europe
Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
Talent referral scheme
Thank You Week: from ice cream trucks to yoga classes and lots in between!
Wellbeing Calendar
Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Cluster Meetings & Events Planning Executive?
We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!