Assistant Coach (North America, Remote) at Lenus in Remote

Summary: Lenus is a health technology company looking for an Assistant Coach to join their North America team. The role involves delivering high-quality coaching services, managing client relationships, and ensuring operational excellence while supporting multiple coaches' distinct brand identities. Responsibilities: - Provide high-quality, tailored coaching to clients on behalf of our coaches, acting as a seamless extension of their brand - Execute end-to-end coaching tasks, including the deployment of coach templates and the application of specific protocols - Manage client inboxes daily to provide motivation and answer questions within established service levels - Maintain a credible and authentic coaching presence in all client interactions - Ensure seamless integration with coach workflows by adapting to their specific working hours, weekly rhythms, and coaching philosophies - Maintain the ability to handle multiple coaches and distinct brand identities simultaneously, ensuring no cross-contamination of coaching styles or protocols - Adhere to our SLAs for response times and proactive reach-outs to clients - Manage the commercial lifecycle of clients, including handling renewals and cancellations - Identify upsell opportunities and successfully handle them end-to-end - Serve as the first line of support for clients navigating the app, ensuring a smooth digital onboarding experience. Escalate to the Support team when necessary Required Qualifications: - A deep-rooted passion for health and fitness, with a natural ability to translate complex goals into actionable, motivating steps - An 'athlete's heart' and a 'teacher's mind': you are driven to see others succeed and can explain the 'why' behind the 'what.' - Fluency in English, with the ability to communicate empathetically and clearly across different mediums - High emotional intelligence (EQ): you can read between the lines to understand a client's struggles and provide the right support at the right time - Proactive problem-solving skills: you don't wait for a system to break; you look for ways to optimize the client experience every day - Meticulous organizational habits: you can manage multiple client profiles and schedules without letting the 'human touch' slip through the cracks Preferred Qualifications: - Formal coaching certifications are a plus Required Skills: Health, fitness passion Important Skills: Coaching experience, Fluency in English Nice-to-Have Skills: Proactive problem-solving, Emotional intelligence, Organizational skills Benefits: Uncapped Earnings – Your effort, strategy, and results directly shape your success and income., Extensive training, where we'll provide you with all the tools you need to succeed in the role., Structured and prioritized development opportunities, Development feedback cycle with quarterly check-ins, Team events and monthly social events in all our offices, Regular team gatherings and monthly social events across all our offices, along with company-wide celebrations, Daily snacks and fuel - our offices are set up with fruits, snack bars, and a selection of drinks, A Macbook, an iPhone and other hardware to support you in your daily work