Sales Operations Specialist at Lennox in Montgomery, AL

Summary: Lennox is a leading provider of climate-control solutions with a legacy of 130 years. They are seeking a Sales Operations Specialist to support the sales team by addressing customer inquiries, processing orders, and ensuring a seamless customer experience. Responsibilities: - Primary point of contact for customers, addressing inquiries, processing orders, and providing detailed product information - Reviewing mechanical drawings and specifications provided by customers to determine product needs - Managing and tracking customer requests from initial inquiry through production and delivery, ensuring accuracy and timely fulfillment - Processing order modifications, cancellations, and returns accurately and efficiently - Managing ongoing quote follow-ups by regularly updating reports, tracking status changes in customer database and coordinating with third-party vendors - Collaborating with internal departments such as customer service, logistics, and finance to streamline processes and enhance the customer experience - Maintaining customer records in customer database for accurate tracking and reporting Required Qualifications: - Bachelor's degree or an equivalent combination of education and experience - Minimum 1 year of related experience in sales, customer service, or account management - Strong relationship-building skills and effective time management abilities - Technical understanding of relevant products or services - Intermediate industry knowledge and the ability to apply it in customer interactions - Excellent verbal and written communication skills - Proficiency in Microsoft Office and Customer Relationship Management (CRM) software Preferred Qualifications: - Prior experience working with key or national accounts - Demonstrated ability to manage multiple priorities in a fast-paced environment - Strong analytical and problem solving skills Required Skills: Customer Relationship Management (CRM), Microsoft Office Important Skills: Sales experience Nice-to-Have Skills: Analytical skills, Effective time management, Relationship-building skills Benefits: Tuition reimbursement, Medical, dental, and vision insurance, Prescription drug coverage, 401(k) retirement plan, Short-term disability insurance, 8 weeks paid birthing leave, 2 weeks paid bonding leave, Life and long-term disability insurance, 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 10 paid holidays