Customer Service Representative at Lennox… · Manasquan

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

SUPCO is seeking motivated individuals to join our growing team as a Customer Service Representative. If you are looking for an exciting place to work and want to build a rewarding career in a dynamic environment, this opportunity is for you. This role is essential in supporting both internal and external customers by providing product and service information while resolving customer inquiries efficiently and professionally.

Key Responsibilities:

• Serve as the primary point of contact for customers, distributors, and internal teams.
• Accurately and efficiently process customer purchase orders (POs).
• Ensure timely and precise order processing, including returns and credits.
• Verify pricing, item numbers, descriptions, and quantities for all orders.
• Provide product information and support to customers.
• Maintain and update customer records based on interactions.
• Develop and sustain a strong knowledge base of SUPCO products and services.
• Research customer issues independently to determine root causes and implement corrective actions.
• Follow up with customers, distributors, sales teams, and end users to ensure resolution and satisfaction.
• Deliver continuous, responsive support to the sales force.
• Collaborate cross-functionally with departments such as Shipping, Production, and Purchasing.
• Participate in special projects and perform additional duties as assigned.

Qualifications

• High school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent is preferred.
• Requires at least 2 years related experience.
• Previous experience in customer service and order entry required.
• Proficiency in SAP and/or Ariba.
• Experience with NetSuite is preferred but not required.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to handle a high volume of phone calls and emails.
• Ability to prioritize, multitask, and problem-solve effectively.
• Strong interpersonal skills with the ability to build rapport with clients.
• Proficient in Microsoft 365, with intermediate ability in Excel.
• Ability to work efficiently in a fast-paced, high-pressure environment.
• Capable of working both independently and as part of a team.

 Personal Attributes

• Team-oriented with a positive attitude.
• Maintains professional conduct across all situations.
• Strong work ethic and reliability.
• Adaptable and able to manage change effectively.
• Detail-oriented with a focus on accuracy and quality.

 Work Schedule

• Monday through Friday, 8:00 AM – 5:00 PM (on-site position; not remote).
• Occasional overtime may be required.

Compensation: This is a salaried non-exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law).  The starting salary range for this role and market is between $42,000 - $54,600 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate.

Employees in this role are also eligible for a bonus in accordance with the terms of the Company’s applicable plan.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.