Digital Product Owner II at Lennox in Richardson, TX

Who We Are:

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

What Drives Success:

This person will play a crucial role in guiding the development of B2C marketing and B2B digital experiences by prioritizing work across cross-functional teams and ensuring releases improve usability and measurable business outcomes.

 

The Product Owner will be responsible for maintaining a well-defined backlog and acting as a bridge between users, business stakeholders, and the development team.  

 

Key responsibilities include, but are not limited to:

• Effectively communicate the product value, vision, and roadmap to the technology team, translating strategy into executable features aligned to business goals.
• Partner with UX, research, and analytics teams to validate customer problems before defining solutions.
• Maintain and prioritize the product backlog, ensuring its alignment with the overall product strategy and key business priorities.
• Oversee multiple B2C and B2B CMS-driven experiences across Lennox.com and LennoxPros.com, partnering with marketing, UX, and technology teams to define requirements, prioritize enhancements, and improve usability and measurable business outcomes.
• Coordinate CMS operations and governance, including content publishing workflows, templates and components, defect tracking, and release readiness, while applying digital best practices across performance, SEO, and accessibility.
• Orchestrate feature development and craft clear and concise user stories. Define clear acceptance criteria and actively participate in User Acceptance Testing (UAT).
• Collaborate with internal and external stakeholders to gather requirements, comprehend user needs, and integrate valuable feedback into the dynamic product process.
• Collaborate with the development team and release coordinator to plan and prioritize releases, ensuring timely delivery of the most valuable features for stakeholders and customers.
• Identify and proactively manage risks related to product development and delivery, implementing measures to mitigate potential issues.
• Track key performance indicators (KPIs) to measure feature effectiveness and inform data‑driven product decisions and continuous improvement.

What We Are Looking For:

Having the right qualifications is only a part of what it takes to be a successful employee. At Lennox International, we believe in following a set of behaviors and competencies to achieve your full potential. In this position, it is vital that you embody these core competencies:  

 

• Relationship Builder: You engage positively with many audiences – developers, designers, various business stakeholders, and leaders. You effectively understand others, build deep trust, and foster buy-in and partnership across teams.
• Effective Communicator: Regardless of topic (business or technical) and audience (leaders or peers), you ensure understanding. You can effectively make a point in a single PowerPoint slide as well as in a cross functional team meeting. You bridge different teams together to facilitate alignment and progress.
• Strong Decision-Making Ability: You understand decisions have tradeoffs. You can understand pros and cons of options, clearly articulate them, and evaluate effectively to drive towards choices that bring teams forward.
• Results Oriented: You care for customers. You want to resolve pain points now while envisioning even better product experiences for users in the future. Ultimately, you find a way to effect tangible impact for our business and customers.

WHAT WE ARE LOOKING FOR: 

• 3 - 5 years of experience is preferred, managing enterprise digital products or platforms, ideally in partnership with marketing, UX, and technology teams.
• Experience supporting CMS‑driven websites (content publishing, templates/components, workflow/governance).
• Bachelor’s degree in a relevant field (business, computer science, etc.) or combination of experience and education.
• Experience as a Product Owner (or similar role) in an Agile environment, with a strong understanding of Agile principles and methodologies.
• Familiarity with digital experience performance metrics (e.g., conversion, engagement, content effectiveness) and using data to inform prioritization.
• Exposure to A/B testing, experimentation, or continuous optimization using digital analytics and reporting tools is preferred.
• Experience leveraging AI‑assisted tools to support product discovery, analysis, and delivery workflows (e.g., generating backlog artifacts, evaluating options, or supporting experimentation) is a plus.
• Working knowledge of SEO, structured content, and discoverability considerations in CMS‑driven experiences.
• Proven ability to manage multiple projects simultaneously and track work through tools such as Azure DevOps, Jira, or similar product delivery tools.
• Excellent communication and interpersonal skills.
• Analytical and problem-solving mindset.
• Experience with enterprise CMS and analytics tools is preferred: dotCMS, SAP SmartEdit, Commerce Cloud, Google Analytics.
• Certification in Agile methodologies (e.g., Certified Scrum Product Owner) is a plus.

What We Offer:

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $80,000 - $105,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

 

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

 

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

 

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us! 

 

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

 

#LI-AB1

#LI-onsite