Strategy and Operations Manager at Lendable in London, England, GB

About Lendable

Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:

• One of the UK’s newest unicorns with a team of just over 700 people
• Among the fastest-growing tech companies in the UK
• Profitable since 2017
• Backed by top investors including Balderton Capital and Goldman Sachs
• Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

Join us if you want to

1. Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
2. Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo
3. Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting

About the role

Lendable is hiring a cohort of Strategy & Operations Managers to join our Operations function. These are roles for people from analytical or strategic backgrounds who thrive on ownership. We’re looking for people who are unusually good at getting to the bottom of a problem and making something happen.

Each hire will take full ownership of a specific function within Operations: understanding how it works today, identifying what needs to change, and leading the initiatives that fix it. Some roles involve managing a team; others are individual contributors. The function you own will be confirmed through the hiring process based on fit and business need.

Your impact

Own your function end-to-end: Embed deeply into your function, map current processes, and redesign them from first principles. Identify automation opportunities, eliminate inefficiencies and ensure the function consistently evidences good customer outcomes that align with the FCA’s Consumer Duty. Be the person who understands this part of the business better than anyone.

Drive operational improvement through data: Pull and interpret data yourself to surface insights that improve how the function performs. Define the metrics that matter, build the monitoring to track them, and translate findings into clear recommendations for senior leadership.

Deliver strategic initiatives: Scope and execute high-impact projects across your function and, over time, across the wider Operations division. Work cross-functionally with Product, Engineering, Data Science and Compliance to bring initiatives to completion and validate that they're working as intended,Influence without hierarchy: Present clearly and credibly to senior stakeholders. Approach every conversation with an open mind and let the quality of ideas do the work.

Lead a team where applicable: In people management roles, hire, develop and motivate a team through a period of change, building a culture that challenges the status quo and holds itself to a high bar.

Your experience

• A track record of owning and delivering complex projects in a fast-moving environment
• Strong hands-on analytical ability, comfortable pulling data yourself, not just commissioning it
• Lateral thinker willing to challenge how things have always been done
• Excellent communication and stakeholder management, including at senior leadership level
• Genuine interest in AI and technology and what they mean for how operations functions should be built
• Experience in fintech, financial services, or highly regulated environments preferred but not essential - we value transferable skills and fresh perspectives

Interview process

• A 30 minute conversation with a member of our Talent Team
• A 15 minute Cognitive Assessment
• A 45 minute case study
• Final interviews with Chief of Staff, Operations & Department Owner

Life at Lendable

• Winning team: the opportunity to scale up one of the world’s most successful fintech companies
• Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites
• Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls
• Health coverage: support for your physical and mental wellbeing, including private health cover
• Retirement & savings: long-term financial wellbeing through retirement savings plans
• Employee referral programme: earn a competitive bonus when you refer successful new team members
• Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations
• Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations

Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.

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