ServiceNow Intern at Leidos in Remote

Summary: Leidos is a leading technology company that offers innovative solutions in various sectors. They are seeking a ServiceNow Intern to support ITSM, ITOM, ITAM, and other ServiceNow initiatives, gaining valuable experience while working on projects and collaborating with experienced professionals. Responsibilities: - Assist with the implementation and configuration of ServiceNow modules including Incident Management, Change Management, and Service Catalog - Support the customization of ServiceNow workflows, business rules, and scripts under the guidance of senior team members - Participate in testing and troubleshooting ServiceNow solutions to ensure they meet business needs - Create / update catalog items including modifying workflows / flows - Collaborate with cross-functional teams to gather requirements and translate them into technical solutions within the ServiceNow platform - Assist with data integration and migration tasks between ServiceNow and other systems - Document process flows, workflows, and other technical specifications for ServiceNow configurations - Attend team meetings, contribute to discussions, and help identify opportunities for improvement in existing processes - Develop knowledge and skills related to ITIL best practices and ServiceNow platform updates Required Qualifications: - Currently pursuing a degree in Computer Science, Information Technology, Engineering, or a related field - Strong analytical and problem-solving skills - Excellent written and verbal communication skills - Ability to work independently and collaboratively within a team - A passion for learning and growing in the field of IT Service Management - US citizenship Preferred Qualifications: - Familiarity with ServiceNow platform - ServiceNow 'on demand' training - Knowledge of: GlideRecord / GlideSystem, Client Scripts, Business Rules, Script Includes (server-side), AJAX (GlideAjax), AngularJS (for Service Portal) - Prior Help Desk experience to aid in troubleshooting is a plus, but not required - Personal interest in ServiceNow and/or interest in starting a career as a ServiceNow professional Required Skills: ServiceNow platform, ITIL best practices Important Skills: GlideRecord / GlideSystem, Client Scripts, Business Rules, Script Includes, AJAX (GlideAjax), AngularJS Nice-to-Have Skills: Analytical skills, Passion for learning