Venue Technology Supervisor - Xfinity… at Legends Global · Mansfield

Summary: Legends Global is a holistic agency that specializes in delivering solutions for legendary brands. They are seeking a Venue Technology Supervisor who will provide event day setup and support for point-of-sale systems, offer desktop support to staff, and ensure all systems are operational during events. Responsibilities: - Provide event day setup and support of multiple point-of-sale systems - Provide excellent desktop support services to internal staff - Work with vendors and service providers to resolve issues and implement changes - Must be able to communicate productively and professionally across all managerial levels - Must have the ability to work during most events being held at the facility (including late nights and weekends) - Provide level 1 & 2 support of all point-of-sale system problems and escalate with inside and outside service providers when necessary - Initiates and implements improvements to areas of responsibility - Serves as building wide point of contact on IT related matters - Conduct stadium walk-through to ensure all systems are operational prior to and during all events - Replacement of defective hardware before, during and after events - Diagnoses of software, firmware, & hardware errors and breakage, and execution of solutions - Work with external vendors on support of proprietary systems - Tracking RMA’s of all equipment inbound and outbound for repairs - Maintains a thorough knowledge of the organization and adheres to all standards and practices - Perform other duties as assigned by IT Manager and Controller Required Qualifications: - Bachelor's degree in Computer Information Systems or related field (Experience can be substituted for education) - 1-3+ years of relevant work experience - Basic PC hardware knowledge - Good understanding on networking including TCP/IP, VLAN's - Administration experience with Windows 2003, 2008, 2008R2 operating systems - Experience with wireless LAN concepts - Experience with Windows XP/Windows 7 and Microsoft Office Suite - Experience with virtual environments both servers and desktops - Eagerness to work in a rapidly changing, diverse environment and a willingness to accommodate the schedule in a sports and entertainment venue - Must be able to adapt to environment changes immediately - Highly effective oral presentation and written communication skills - Must be able to report to the stadium no less than 4 hours prior to each game/event, or as directed - Flexible scheduling and reliable transportation required (Applicant may be asked to work events at other Legends sites in the LA/OC area) - Working knowledge of Microsoft and Mac applications to include operating system, office systems, and server networking terminologies - Knowledge and usage of wireless terminologies and security technologies - Knowledge in CAT5/6 crimping in different cable configurations. (Making LAN cables) - Experience with Quest, Counterpoint or SQL systems - Able to move fast and act on assigned duties - Ability to walk, stand, or sit for extended periods of time - Ability to reach, bend, stoop, wipe, push and pull - Ability to lift and carry items weighing 10-30 pounds, and up to 50 pounds Preferred Qualifications: - Exposure to event support or retail sales experience preferred but not required - Relevant industry certifications Required Skills: Point-of-sale systems, Desktop support, PC hardware, TCP/IP, VLAN, Windows Server 2003, Windows Server 2008, Windows Server 2008R2, Wireless LAN, Windows XP, Windows 7, Microsoft Office Suite, Virtual environments, Microsoft applications, Mac applications, Wireless security technologies, CAT5/6 cable crimping, Quest system, Counterpoint system, SQL