Digital Workplace Experience Intern at Legends Global · West…

Summary: Legends Global is the premier partner to the world's greatest live events and venues. They are seeking a Digital Workplace Experience Intern to analyze end-user technology experiences and identify opportunities for improvement in digital workplace interactions. Responsibilities: - Analyze end-user technology experience by developing user personas and mapping employee technology journeys across systems and platforms - Identify opportunities to improve digital workplace interactions, focusing on usability, accessibility, and overall user satisfaction - Support optimization of multi-channel support intake, including ticketing systems, chat, and self-service tools - Collaborate with cross-functional teams to enhance self-service workflows and streamline the end-user support experience Required Qualifications: - Currently pursuing or recently completing a bachelor's or master's degree in data Analytics, Business Analytics, Computer Science, Economics, Engineering, or a related field - Internship or project-based experience working with data, analytics, AI tools, or business strategy - Strong interest in enterprise analytics, applied AI, and using data to drive operational decision-making - Analytical and problem-solving mindset with the ability to break down complex, loosely defined problems - Ability to present insights clearly to technical and non-technical audiences - Experience working with relational databases Required Skills: Data analytics, Business analytics, Artificial intelligence tools, Enterprise analytics, Relational databases, Analytical mindset