Business Startup Specialist I at LegalZoom in Reno, NV

Summary: LegalZoom is a business formation company that specializes in helping businesses launch and grow throughout the U.S. As a Business Startup Specialist, you will guide new business owners through the launch of their businesses, providing consultative solutions and building strong relationships with clients. Responsibilities: - Help entrepreneurs start businesses by consulting on and selling our business formation services - Develop and nurture strong relationships with clients, making connections that matter - Identify client needs and tailor solutions that align with their goals - Work alongside a driven team to drive sales growth and achieve greatness. Collaborate with Passion! - Embody our mission and values in every interaction, making a real difference (Service Excellence, Teamwork, Ownership, Respect, and Integrity) - Handle high-volume customer interactions while maintaining exceptional service quality - Utilize CRM software to manage leads, track client interactions, and maintain detailed records - Process client information, payments, and documentation with accuracy and attention to detail Required Qualifications: - 1+ years customer service experience in call center, sales, hospitality, retail, or service industries with a proven track record of excellence - High-volume phone skills with experience handling 50+ daily interactions while maintaining professional standards and customer satisfaction - Proven ability to build trust and provide consultative solutions - experience working with first-time buyers, clients making significant decisions, or customers requiring personalized guidance - Strong problem-solving capabilities, including researching customer needs, resolving complex issues, and de-escalating challenging situations - Technical proficiency with CRM systems, multiple software platforms, and the ability to quickly learn new technologies - Experience with data entry, payment processing, and maintaining detailed, accurate records - Track record demonstrating self-motivation, adaptability across different environments, and ability to work independently or as part of a team Required Skills: CRM software proficiency, Customer service experience Important Skills: Sales skills, Problem-solving capabilities Benefits: Medical, Dental, Vision Insurance, 401k, With Matching Contributions, Paid Time Off, Health Savings Account (HSA), Flexible Spending Account (FSA), Short-Term/Long-Term Disability Insurance, Fertility, Mental Health, One Medical, Fringe lifestyle benefits up to $250