Workflow Optimisation and Performance… at Legal & General · Cardiff

companyDescription Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. Who we are Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement. We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys. We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways. jobDescription We’re looking for a Workflow Optimisation & Performance Analyst to join our Operational Planning team. In this role, you’ll play a key part in improving how work flows across the business, ensuring workloads are visible, well managed and supported by robust data and systems. You’ll work closely with stakeholders to drive efficiency, consistency and best practice, helping teams deliver an excellent service for customers. What you'll be doing: Developing, maintaining and enhancing workflow systems and processes Creating daily performance reporting and delivering ad‑hoc analysis Providing insightful analysis using workflow and performance data Testing workflow systems and escalating issues where required Managing and balancing multiple workloads across sites and business functions Delivering automation, standardisation and best practice across operations Supporting the collection of accurate workload and volume data Building strong relationships with stakeholders across the business Who we're looking for: Experience using workflow management systems such as Verint Work Manager or similar Strong analytical skills with a logical and methodical approach Advanced Excel skills and confidence using common Microsoft Office tools Ability to translate data into clear, actionable insights Strong attention to detail and technical accuracy Understanding of how work flows through operational or back‑office environments Clear and confident communication skills, written and verbal A collaborative mindset with a focus on continuous improvement Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes Generous pension contribution Life assurance Healthcare Plan (permanent employees only) At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday Competitive family leave Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only) There are the many discounts we offer – both for our own products and at a range of high street stores and online We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience qualifications additionalInformation At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.