Contract & Relationship Co-ordinator -… at Legal & General · London

Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

As part of the wider L&G Group, our heritage goes back over 180 years, with a solid reputation as one of the leading financial services groups. We are pioneering institutional investment into the housing sector, whilst providing excellent service and quality homes.

Focusing primarily on the Shared Ownership and affordable rent markets, we strive to be the UK’s leading private affordable housing provider, known for excellent service and quality homes.

Please note this is a 12-month fixed-term contract

Job Description

Are you passionate about delivering great customer outcomes and building strong relationships with partners and suppliers? We're looking for a Contract Coordinator to join Legal & General Affordable Homes, supporting the delivery of high-quality outsourced housing management services across our growing portfolio. This would be on a 12-month fixed-term contract basis.

This is an excellent opportunity to work at the heart of a purpose-driven business, helping to ensure customers receive an outstanding experience while supporting the effective management of key supplier and management provider relationships. You'll collaborate with colleagues across the business, coordinate critical operational processes and develop specialist expertise in contract management within the affordable housing sector.

What you’ll be doing:

• Acting as the first point of contact for contract-related queries from Management Providers and Suppliers, coordinating responses and supporting service delivery
• Coordinating performance reporting cycles, reviews, site visits and meetings across the supplier network
• Supporting Contract Managers and Finance colleagues by coordinating reporting returns, payment cycles and key operational deadlines
• Producing performance analysis and management information, highlighting risks and areas of strong performance
• Coordinating contract change activities, maintaining accurate records and ensuring providers are informed of updates
• Supporting the onboarding of new homes by coordinating information sharing with Management Providers, Customer Care teams and project stakeholders
• Managing invoicing and purchase order processes for the Contract Management team
• Supporting re-sales and staircasing approvals, maintaining contract documentation and helping to deliver an excellent customer experience across the portfolio

Who we’re looking for:

• Degree educated or holding an equivalent qualification
• Experience building and maintaining effective relationships with a broad range of stakeholders
• Knowledge of coordinating enquiries and activities across multiple organisations simultaneously
• Previous experience working with suppliers, contractors or third-party service providers
• An interest in customer experience and delivering positive outcomes for customers
• Strong organisational skills with the ability to manage competing priorities and meet deadlines
• A proactive and adaptable approach, with excellent communication and problem-solving skills
• Knowledge of the affordable housing sector or a genuine interest in developing expertise in this area

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

Qualifications

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.