Claims Service Delivery Manager at Legal & General in United Kingdom

companyDescription Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. Who we are Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement. We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys. We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways. jobDescription We’re looking for a dynamic and people‑focused leader to join our Group Protection Claims team. With a competitive salary of up to £60,000 depending on experience. As a Claims Service Delivery Manager, you’ll play a key role in leading high-performing teams, delivering great customer outcomes and driving continuous improvement across our claims operation. This is a fantastic opportunity to make a real impact, shaping service delivery while supporting and developing others to succeed. What you'll be doing: Leading and motivating Team Managers to deliver service, quality and performance outcomes Coaching and developing teams to build capability and drive engagement Delivering excellent customer outcomes through proactive claims management Collaborating with stakeholders across operations, underwriting, finance and planning Driving performance through insight, analysis and action planning Improving processes and identifying opportunities for continuous improvement Ensuring consistency of service, quality and risk management across teams Supporting the delivery of regulatory, compliance and data protection requirements Who we're looking for: Proven experience leading teams in a claims or operational environment Strong people leadership skills with a passion for developing others Ability to influence and communicate effectively with a range of stakeholders Customer-focused mindset with a track record of delivering great outcomes Strong analytical and problem-solving skills Good understanding of risk, compliance and regulatory requirements Ability to manage change and drive continuous improvement Knowledge of Group Protection products or similar would be beneficial Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes Generous pension contribution Life assurance Healthcare Plan (permanent employees only) At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday Competitive family leave Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only) There are many discounts we offer – both for our own products and at a range of high street stores and online We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience qualifications additionalInformation At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.