Front Office Clerk at Legacy Community Health in Houston, TX

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose - 1415 California St. Houston, TX 77006

Front Office Clerk - Job Overview

Schedule: Rotating Schedule

At Legacy Community Health, we believe every interaction is a chance to make a meaningful impact. As a Front Office Clerk, you’ll be more than just the friendly face greeting patients—you’ll be a vital part of fostering trust and connection within our community. If you’re someone who finds joy in helping others and thrives in a team-oriented environment, this role is perfect for you!

Key Responsibilities

• Warmly answer incoming calls, ensuring every interaction is friendly and professional.
• Facilitate patient intake and promptly notify staff of their arrival.
• Accurately input patient information into Legacy’s databases.
• Support volunteer coordination tasks in collaboration with the volunteer coordinator.
• Follow established protocols for appointments and cash handling.
• Perform opening and closing procedures to maintain smooth clinic operations.
• Ensure the clinic lobby is welcoming and organized for patients and visitors.
• Process lab results as directed by the Practice Manager.
• Participate in the Performance Improvement Program to elevate patient care standards.
• Demonstrate respect and empathy toward patients, families, visitors, and fellow team members.
• Collaborate with your team to meet departmental goals and objectives.
• Adhere to safety protocols, including attending mandatory training sessions.
• Maintain your work area and equipment in alignment with Legacy’s standards.
• Ensure patient environments and equipment meet safety requirements, reporting concerns promptly.
• Follow Legacy’s exposure control plans and use protective barrier equipment as needed.
• Participate in annual education programs to stay informed and compliant with policies.
• Take on additional tasks as needed to support the clinic’s success.

Minimum Qualifications

• High school graduate or equivalent required.
• Pleasant, professional, and articulate phone voice
• Ability to multi-task and handle many incoming calls or patients at once
• Efficient and accurate data-entry skills
• Computer literacy and multi-line phone or switchboard experience.
• Basic knowledge such as basic math, alphabetical or numerical filing may also be required
• Must be able to manage multiple deadlines and decision making responsibilities
• Bilingual in English/Spanish preferred.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.