Metered Services Supervisor at Lee's Summit… · Sayrevill…

The City of Lee’s Summit is a thriving, progressive community situated 16 miles southeast of downtown Kansas City. With an estimated population of over 107,000, Lee’s Summit has all the very best attributes of a small town while enjoying the amenities of a large city. Complemented by a growing business community and superior quality of life, Lee’s Summit has become one of the largest cities in Missouri. Lee’s Summit boasts an award-winning school system and holds national accreditations for its Parks and Recreation, Fire, Police and Public Works services. Lee’s Summit has a strong appreciation for arts, culture and entertainment, making it a vibrant place to live and work. The cultural scene includes public art installations, musical performances, theatre productions and Fourth Friday Art Walks. Recently named America’s Great Neighborhood by the American Planning Association, Lee’s Summit’s historic downtown district provides a unique network of restaurants, boutiques and businesses. Special events such as Oktoberfest and Downtown Days draw visitors from all over the Kansas City metro. Lee’s Summit offers countless opportunities to enjoy the outdoors. With 30 parks, 92 miles of trails and numerous regional lakes, most residents live within close proximity to a recreational activity. Lee’s Summit continues to receive regional and national recognition for its endless amenities for residents of all ages. Among the notable recognitions, the city received gold certification as a Community for all Ages and was designated a Walk Friendly Community and Bicycle Friendly Community.

The Metered Services Supervisor, under the general guidance of the Assistant Director of Customer Care, is to plan, supervise, direct, and coordinate the activities of the department’s metering system, backflow compliance, and field customer service programs. Functional areas include but not limited to, meter readings, meter repair and installation, automated meter reading, meter testing, and field customer service dispatch. The supervisor is responsible for escalated field customer service, evaluating performance, analyze various data reports including performance metrics to ensure the staff is operating optimally. As a representative of management, supports the mission, vision, strategic plan, goals and decisions of the department and the City.

JOB SCOPE: Supervises, coordinates and prioritizes daily activities of direct reports. Participates in the preparation, administration and monitoring of the division’s budget.

Starting pay $32.78 per hour

MINIMUM QUALIFICATIONS:

• Associates degree, or equivalent years of experience required.
• Moderate experience with a minimum of three years in construction of public improvements, operation and maintenance of public utilities, meter reading, replacements, testing, and maintenance.
• Strong customer service experience with the ability to resolve conflicts required
• Valid State motor vehicle operator’s license and acceptable driving record required
• Prior supervisory experience preferred
• Microsoft Excel experience preferred
• Must obtain Missouri DNR Distribution DSIII License or CWEA or equivalent within 24 months of employment
• Must obtain ATSSA Traffic Control Supervisor Certification within 12 months of employment
• Must obtain Confined Space and Entry Certification within 6 months of employment
• Must obtain Bridge Crane and Rigging Certification within 6 months of employment
• Must obtain Trenching and Shoring Competent Person within 6 months of employment