Customer Service Representative - FM - Lee Memorial Office Building

Summary: Lee Health is a healthcare provider located in Fort Myers, Florida, seeking a Customer Service Representative. The role involves providing excellent customer service and managing patient business activities, including scheduling appointments, insurance verification, and billing. Responsibilities: - Handling telephones - Patient appointment scheduling - Patient check-in - Insurance verification - Authorization - Pre-certifications - Referrals - Posting charges - Initial collections - Preparing well-coded and accurate billing - Maintenance of medical records - Manage the business services for workers compensation, commercial carriers, employee health and corporate accounts - Other duties as assigned by the Manager/Supervisor of the department Required Qualifications: - High School Diploma or GED Required - Less than 1 Year Clerical/Administrative required - BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire - Requires excellent communication and interpersonal skills - IT/computer proficient - Basic math Preferred Qualifications: - Insurance/Customer Service preferred - Knowledge of insurance verification and medical billing helpful Required Skills: Basic Life Support (BLS) certification, Insurance verification, Medical billing, IT/computer proficiency