Customer Support Specialist at LeagueApps in New York, NY

Summary: LeagueApps is the operating system and community for youth and local sports leaders, equipping them with the technology, tools, and professional network they need to grow. The Customer Support Specialist plays a critical role in shaping the experience partners have with LeagueApps by providing guidance, troubleshooting issues, and capturing customer insights to enhance the partner experience. Responsibilities: - Serve as the primary point of contact for partner inquiries, delivering fast, clear, and empathetic guidance - Troubleshoot platform questions and technical issues, resolving them independently when possible and escalating when appropriate - Capture and share customer insights, trends, and feedback to help inform product improvements and partner experience enhancements - Maintain and improve internal and external support resources, including help articles and instructional content - Communicate product updates and best practices to partners in simple and digestible ways - Collaborate with Customer Success, Product, and Engineering teams to ensure smooth and timely issue resolution - Contribute to team CSAT results by consistently delivering a high quality service experience that meets or exceeds customer satisfaction expectations Required Qualifications: - One or more years of experience in a customer facing role within a service or support environment - Strong verbal communication skills with the ability to stay calm, clear, and solutions focused - Excellent written communication skills for email and chat interactions - Technically adept and quick to learn new systems and tools - Comfortable working in a fast moving, collaborative environment - Experienced with spreadsheets and basic image editing tools Required Skills: Customer support experience Important Skills: Technical aptitude Nice-to-Have Skills: Spreadsheet proficiency, Image editing tools, Verbal communication, Written communication Benefits: Health Benefits: Medical, Dental, Vision coverage, HSA, Commuter Benefits, Home-Office Stipend, Sports Leagues subsidies for employees and their children, Cell phone and gym subsidies