Help Desk / IT Support Intern (Part-Time) at Layup Parts · Huntingto…

Summary: Layup Parts is redefining how composite parts are built for aerospace, defense, and high-performance industries. They are seeking a Help Desk / IT Support Intern to provide first-level technical support and assist in maintaining reliable systems for their growing team. Responsibilities: - Provide first-level technical support to end users via phone, email, chat, or in-person - Escalate complex issues to senior IT staff - Troubleshoot hardware, software, and network issues under supervision - Assist in setting up and configuring workstations, laptops, mobile devices, printers, and peripherals - Help maintain and update IT documentation, Help Desk tickets (JIRA), knowledge base articles, and asset inventory - Support onboarding tasks such as account setup (active directory, Azure), password resets, and application access - Work with Software systems like Office 365, Windows, Ubuntu, Active Directory, Azure, Entra, Intune, Crowdstrike, ThreatLocker, N-able Required Qualifications: - Currently enrolled in a Bachelor's degree program in IT related field - Proficiency in Microsoft Office 365 suite - Knowledge of Networking - Strong troubleshooting skills - Excellent communication skills, working with technical and non-technical team members - U.S. citizen or national, U.S. lawful permanent resident (aka green card holder), Refugee under 8 U.S.C. 1157, or Asylee under 8 U.S.C. 1158, or be eligible to obtain the required authorizations from the U.S. Department of State Preferred Qualifications: - Being awesome! Be the kind of person you want to work with! Required Skills: Technical support, Troubleshooting, Microsoft Office 365 Important Skills: Networking Nice-to-Have Skills: Documentation maintenance