Chief Manager - Renewals - Life Insurance at Lavya… · New Delhi

We have an Urgent Opening for the Position of Chief Manager - Renewals in Leading Life Insurance Company.

• Develop and own the organization-wide persistency improvement roadmap across channels.
• Create measurable governance structures, dashboards, and monthly reviews with distribution leadership.
• Identify at-risk segments, cohorts, and geographies; drive targeted action plans.
• Lead cross-functional forums with Operations, Product, Customer Service, Compliance, and Digital Partner with Agency, Bancassurance, Digital, and Direct channels to drive improvement initiatives.
• Act as the primary SPOC for senior distribution leaders on persistency performance and interventions.
• Conduct periodic performance reviews, share insights, and drive accountability.
• Support channel incentive design from a persistency standpoint.
• Build and manage persistency MIS, dashboards, and analytics models (vintage-based, cohort, risk scoring).
• Drive insights on customer behavior, early warning triggers, and field-level productivity.