Chief Manager-Customer Engagement | Life… at Lavya… · Gurugram

We have an Urgent Openings for the Position of Chief Manager- Customer Engagement in Leading Life Insurance Company.

• Lead digital projects from initiation to deployment to hypercare, ensuring seamless coordination between business, operations, digital, and technology teams.
• Design and refine operational processes by aligning them with technology architecture.
• Ensure that all proposed solutions are practical, scalable, and compliant with operational guidelines.
• Navigate and drive diverse teams marketing, legal, compliance, distribution, operations, and technology toward a unified project goal.
• Oversee testing cycles along with Policy Issuance from the operations side, including UAT, sanity checks, and end-to-end validation to ensure operational readiness.
• Work closely with the distribution team to operationally enable and support revenue and growth-oriented digital initiatives.