AI Ops, Marketing at Laurel in San Francisco, CA

Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, we’re transforming how organizations capture, analyze, and optimize their most valuable resource: time. Our proprietary machine learning technology automates work time capture and connects time data to business outcomes, enabling firms to increase profitability, improve client delivery, and make data-driven strategic decisions. We serve many of the world's largest accounting and law firms, including EY, Aprio, Crowell & Moring, and Frost Brown Todd, and process over 1 billion work activities annually that have never been collected and aggregated before Laurel’s AI Time platform. Our team comprises top talent in AI, product development, and engineering—innovative, humble, and forward-thinking professionals committed to redefining productivity in the knowledge economy. We're building solutions that empower workers to deliver twice the value in half the time, giving people more time to be creative and impactful. If you're passionate about transforming how people work and building a lasting company that explores the essence of time itself, we'd love to meet you. The Role We're building a new AI Operations & Strategy team with a clear mandate: make Laurel the most productive company per headcount by embedding AI into every workflow that matters. This team sits inside the Office of the CEO, focused on executing high leverage, high visibility initiatives across the organization. As the Marketing-focused member of AI Ops & Strategy, you'll be the AI force multiplier for our marketing org. You'll push the boundaries of what's possible with AI tooling to accelerate content velocity, sharpen targeting, compress campaign cycles, and unlock capacity across demand gen, content, brand, and lifecycle. Your mandate is to help Marketing punch several weight classes above its headcount on the path to $100M ARR. This role is equal parts strategist, builder, and coach. The right person will thrive on autonomy, love fast iteration, and get energy from helping others become radically more effective. What You'll Do - Partner with Marketing, Content, Demand Gen, and RevOps leaders to understand workflows, pain points, and goals - Build and deploy AI agents and automations using Dust, Claude Code, Clay, n8n, Replit, Lovable, Cursor, and Gumloop - Prototype internal tools for content ops, competitive intel, campaign automation, and creative production - Design and implement ABM enrichment, lead scoring, and attribution workflows - Own end-to-end rollout of AI initiatives including training, change management, and adoption tracking - Create playbooks and knowledge-sharing resources to scale impact across Marketing and broader GTM - Act as an internal coach, helping teams level up their comfort and fluency with AI tools - Manage vendors, negotiate contracts, and ensure all tools meet our security and compliance standards - Track and report ROI on implemented solutions including pipeline generated, content output, and time saved What We're Looking For We hire for slope, not y-intercept. Marketing experience is a nice-to-have. A steep learning curve, deep curiosity, and a track record of going from zero to shipped on unfamiliar problems matter far more. - 2-5 years in RevOps, Marketing Ops, Solutions Engineering, Growth, or GTM Ops - Hands-on experience with Claude Code, Clay, n8n, Replit, Lovable, Cursor, and Gumloop. You've built real workflows with these tools. - Clay fluency required. You've built enrichment workflows, scoring models, or campaign automation with Clay. - Strong working knowledge of the AI tooling landscape including Claude, ChatGPT, and similar tools - Proven ability to work cross-functionally in fast-paced, high-ownership environments - Comfortable with CRM systems and data hygiene best practices - Sharp process thinker with a strong sense of what good looks like across GTM functions - Lifelong learner with a strong bias for action and experimentation - Bonus: marketing ops, demand gen, or content ops background; Salesforce, HubSpot, or similar CRM platforms WHY JOIN LAUREL: - To date, we've secured significant funding from renowned venture capitalists (Google Ventures, IVP, Anthos, Upfront Ventures), as well as notable individuals like Marc Benioff, Gokul Rajaram, Kevin Weil, and Alexis Ohanian - A smart, fun, collaborative, and inclusive team - Great employee benefits, including equity and 401K - Bi-annual, in-person company off-sites, in unique locations, to grow and share time with the team - An opportunity to perform at your best while growing, making a meaningful impact on the company's trajectory, and embodying our core values: understanding your "why," dancing in the rain, being your whole self, and sanctifying time We encourage diverse perspectives and rigorous thinkers who aren't afraid to challenge the status quo. Laurel is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are not able to support visa sponsorship or relocation assistance. If you think you'd be a good fit for this role, we encourage you to apply, even if you don’t perfectly match all the bullet points in the job description. At Laurel, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. Every day, we aim to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer!