Customer Care Associate |Be the Voice Behind Great… at Larson… · Fife

Description

Be the Friendly Voice That Makes a Difference 

Are you a people person who can stay cool under pressure? Do friends say you have a smile they can “hear” over the phone? Larson Automotive Group is looking for a Customer Care Associate who can bring warmth, positivity, and problem-solving skills to every conversation. 

This isn’t just about answering calls—it’s about being the calm, friendly voice that turns a tough situation into a positive experience. If you love helping people and thrive in a fast-paced environment, this could be the perfect role for you. 

Why You’ll Love Working Here 

• Career Growth: Many of our leaders started in this exact role. 
• Competitive Salary: $39,000 - $45,000/annually   
• Training & Support: We’ll teach you everything you need to succeed—no automotive experience required. 
• Team Culture: Friendly, fast-paced, and supportive. 
• Perks & Discounts: Enjoy savings on vehicles, parts, and service. 
• Values That Matter: Integrity, respect, and teamwork guide everything we do. 

What You’ll Do 

• Be the First Impression: Answer calls with energy, warmth, and professionalism. 
• De-escalate with Care: Listen empathetically, stay calm, and find solutions for upset customers. 
• Keep Things Organized: Schedule service appointments, set expectations surrounding our customer experience, and customer care follow up. 
• Support the Team: Assist sales and service departments with calls and administrative tasks. 
• Deliver Great Service: Turn every interaction into a positive experience that builds loyalty. 

What We’re Looking For 

• A friendly, outgoing personality with excellent communication skills. 
• A natural problem solver who can stay composed and empathetic in challenging situations. 
• A clear, professional phone presence that makes people feel heard and valued. 
• Strong multitasking skills and attention to detail in a busy environment. 
• A team player who’s eager to learn, grow, and build a lasting career. 
• No automotive experience needed—just bring your positive attitude and people skills! 

Benefits & Perks 

• Medical, Vision & Dental Insurance (including a $0 cost medical plan option) 
• Company-Paid Life & AD&D Insurance 
• 401(k) with Company Match 
• Paid Time Off & Holidays 
• Employee Assistance Program (EAP) – free confidential support for mental, legal, financial, and family matters 
• Employee Vehicle Purchase Program – exclusive pricing on all brands we offer

At Larson, we believe everyone deserves to feel respected, valued, and included.
We’re committed to creating a workplace where every team member has the opportunity to grow and thrive. Our decisions are made with fairness and integrity, and we proudly provide equal employment opportunities to all qualified candidates and employees. We take responsibility for fostering an environment where everyone feels welcome and supported—because that’s what family means to us.   

Ready to Join the Larson Family? 

This is more than a job—it’s your chance to make a real impact while building a career in a supportive, people-first environment. 

Apply today and let your smile be the first thing our customers hear! 

Requirements

• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Ability to work well under pressure and manage multiple tasks simultaneously
• Knowledge of automotive repair and maintenance processes
• Familiarity with Service Price Guides and estimating repair costs
• Commitment to providing exceptional customer service

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.