Automotive Service Advisor – Volkswagen Tacoma –… at Larson… · Tacoma

Description

Larson Volkswagen of Tacoma is seeking a Service Advisor for a busy, established service department with strong customer retention and consistent workflow.

This is a performance-driven advisory role where success depends on CSI performance, communication quality, and accurate service recommendations—not just volume.

What You Can Expect

• $61,000 – $100,000 annual earning potential (CSI and performance-based) 
• Commission pay structure tied to RO parts/labor and CSI tier 
• Commission Pay Plan: 
  • 4.75% of RO parts & labor (CSI below zone) 
  • 5.25% (CSI above zone) 
  • 5.5% (Top 10% CSI) 
• Tiered CSI-based earning potential (up to 5.5%) 
• Consistent service volume and repeat customer base 
• Experienced technician and leadership support team 
• Advancement into senior advisor or service management roles 

  What You Will Do

• Manage customer interactions from drop-off to delivery 
• Write accurate and detailed repair orders 
• Present maintenance and repair recommendations professionally 
• Coordinate workflow with technicians and parts department 
• Maintain high CSI through communication and transparency 
• Manage multiple repair orders in a structured environment 

  What We’re Looking For

• Prior Service Advisor or Service Writer experience strongly preferred 
• Proven ability to maintain CSI performance standards 
• Strong understanding of dealership service workflow 
• Comfortable presenting service recommendations confidently 
• Highly organized and detail-oriented 

Important Expectations

This is a CSI-driven advisory role, requiring:

• Consistent communication with customers 
• Strong follow-up habits 
• Accuracy in repair order writing 
• Ability to manage multiple high-priority customers daily 

    Benefits and Perks

• Medical coverage with a $0-cost plan option for employees
• Optional Vision & Dental Insurance
• Company-Paid Life ($10,000) & AD&D ($40,000) Insurance
• Supplemental Life & AD&D, Long-Term Disability, Accident, Hospital Indemnity, and Pet Insurance
• Employee Assistance Program (EAP) – confidential, no-cost support
• KOFE Financial Wellness Program with budgeting and personal finance tools
• 401(k) with company match (eligible after 60 days)
• Paid Time Off (accrual begins on day one, usable after 90 days)
• Six paid holidays per year (hourly employees)
• Employee Vehicle Purchase Program – exclusive pricing across Larson brands

At Larson, we believe everyone deserves to feel respected, valued, and included.
We’re committed to creating a workplace where every team member has the opportunity to grow and thrive. Our decisions are made with fairness and integrity, and we proudly provide equal employment opportunities to all qualified candidates and employees. We take responsibility for fostering an environment where everyone feels welcome and supported—because that’s what family means to us.

The Bottom Line

If you’re someone who can:

• Handle volume 
• Communicate clearly with customers 
• Stay organized and sell services 

This is a role is for you.

Requirements

• Provide above average Customer Service. 
• Automotive dealership experience preferred, but not necessary. 
• Ability to properly handle potentially stressful situations. 
• Friendly, courteous, professional with a "team player" attitude. 
• Self-motivated to work independently as well as part of a team. 
• Ability to take direction well. 
• Clear and concise communication skills 
• Highly organized 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.