Banquet Captain at Lark Hotels in Falmouth, MA

Position Summary

The Banquet Captain coordinates and oversees the Banquet staff. This person safely and efficiently provides excellent customer service with a smile! We want our guests to feel good about their experience so that they will tell others and become a loyal customer.

This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. He/she must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, he/she must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow through.

Key Responsibilities

• Work the functions as well as supervise them

• Attend BEO meetings and pre-con meetings

• Enforce hotel’s cash handling policies and procedures

• Assist Banquet Manager in monitoring and maintaining inventory of supplies to prevent shortages (order linens and other items based on BEOs and anticipated needs; track inventory, store and code invoices)

• Inspect rooms to ensure they are set appropriately for function

• Meet & Greet clients and guests

• Track & input gratuity

• Fill out post function reports

• Help in maintaining equipment and cleanliness standards

• Be familiar with standard AV Equipment (in house and outside vendor equipment)

• Follow all safety and alcohol service regulations

Qualifications

• Previous banquet, restaurant, or hospitality leadership experience preferred
• Strong customer service skills and a team-oriented mindset
• Professional appearance and positive attitude
• Ability to stand for extended periods and lift up to 50 lbs
• Flexible availability, including evenings, weekends, and holidays