Evening Benefits Specialist (12:30 PM to 9… at LanguageLine… · Remote

Summary: Health Advocate is a leading provider of health advocacy and integrated benefits programs, dedicated to simplifying healthcare for its members. As a Benefits Specialist, you will guide members through their benefit choices and open enrollment decisions, helping them navigate complex healthcare options with clarity and compassion. Responsibilities: - Answer incoming calls and respond to benefit questions with clarity and compassion - Explain medical, dental, vision, pharmacy, life, disability, FSAs/HSAs, and other plans in easy-to-understand terms - Support members as they choose benefits during open enrollment, as new hires, or when their life circumstances change - Compare and contrast plan options so members feel confident in their selections - Discuss Marketplace/exchange plans, COBRA, Medicare, and individual plans - Help members understand costs, coverage, provider choices, and plan rules - Research benefit concerns thoroughly and follow through until resolved - Document all cases accurately while maintaining strict confidentiality - Ensure compliance with HIPAA, COBRA, ACA, and all federal regulations - Build trust quickly over the phone - Provide objective, empathetic guidance—no sales, no quotas, just real support Required Qualifications: - Minimum 1–2 years of customer service and benefits experience - Minimum of 1 year of call center experience, preferably in a healthcare, insurance, or benefits environment - Minimum of 1 year of hands-on Medicare knowledge, including Medicare Advantage, Part A/B/D, and supplement plans - Ability to explain complex benefits clearly and patiently - Professional, supportive phone presence - Comfortable using MS Word, Excel, and internal systems - Strong documentation, accuracy, and time-management skills - You enjoy helping people - You thrive in a collaborative, remote environment Required Skills: Benefits knowledge, Call center experience, Medicare knowledge, Microsoft Word, Microsoft Excel, HIPAA compliance, COBRA compliance, ACA compliance, Compassion Benefits: Fully remote work (we provide the equipment you need), Exceptional training and ongoing development support, Real growth opportunities with leadership that invests in you, Competitive compensation & full benefits package, including: Medical, dental & vision, Tuition assistance, 401(k) with company match, PTO & paid holidays