Evening Benefits Associate (12:30 PM to 9… at LanguageLine… · Remote

Summary: Health Advocate is the nation’s leading provider of health advocacy and integrated benefits programs, dedicated to simplifying healthcare for individuals. As a Benefits Associate, you will guide members through their benefit options, resolve concerns, and ensure they receive the care they need, all while working in a supportive and compassionate environment. Responsibilities: - Guide Members with Clarity & Confidence: Answer incoming calls and emails, providing clear explanations about benefits, costs, and provider options - Be a Trusted Advisor: Help members compare benefits during open enrollment, life changes, and coverage updates, ensuring they make the best decisions for their health and financial needs - Solve Problems with Compassion: Assist members in resolving benefit-related issues, researching plan details, and ensuring they receive the care they need - Coordinate & Follow Up: Place outbound calls for issues requiring further research, ensuring members receive timely updates and resolutions - Master the Details: Stay informed on commercial plans, Medicare coordination of benefits, and group health plan structures to provide accurate, up-to-date guidance Required Qualifications: - At least one year of customer service or benefits experience - Ability to listen, empathize, and explain complex topics clearly - Ability to multi-task and manage inquiries efficiently - Strong attention to detail - Comfortable using MS Word, Excel, and internal systems - Eager to learn about benefits administration, healthcare plans, and insurance coordination - Strong concentration and attention to detail - Critical thinking and problem-solving skills - Effective verbal and written communication skills Required Skills: Benefits administration, Healthcare plans, Insurance coordination, Microsoft Word, Microsoft Excel, Customer-focused communication Benefits: Work from home opportunity, Comprehensive Training & Equipment: We set you up for success with thorough onboarding, ongoing development, and all necessary work equipment., Career Growth & Development: Whether you’re starting fresh or looking to expand your expertise, we provide mentorship, training, and growth opportunities to help you advance., Competitive Pay & Benefits: We offer a starting hourly rate of $17.00, plus robust medical, dental, vision, tuition assistance, a 401(k) with company match, PTO, and paid holidays., A Culture of Purpose & Impact: You’ll be part of a team that values empathy, innovation, and a shared mission to simplify healthcare for all.