Administrator at Lanes Group in Derby, England, GB

Lanes Group is a leading nationwide utility services provider with c.5000 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £700 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth.

Department: Sapphire Utility Solutions, a Lanes Group Company specialise in multiple divisions.

Severn Trent Water supplies clean, safe drinking water to millions of customers across the Midlands and surrounding areas. The company is committed to delivering reliable water services, reducing leakage, investing in infrastructure, and protecting the environment for future generations.

Through its Severn Trent Clean Water contract, the team play a vital role in maintaining the region's water distribution network. Responsibilities include repairing water mains and associated assets, delivering reinstatement and traffic management services, and supporting AMP8 objectives through leakage reduction, network renewal, and lead pipe replacement programmes.

Purpose of the role:

We are looking for an experienced Office Administrator to join our administration team here at Sapphire Utility Solutions based at our site on Pride Park. The role is vital to business reporting and will responsible for managing and distributing reports to business and board.

• Location: Pride Park, Derby, DE24 8JH
• Hours: 40 hours per week, Monday to Friday, 7:00am to 3:30pm
• Lunch Break: 30 minutes
• Salary: from £26,500 to £28,000

Key Responsibilities:

• General day to day administration, producing a high level of support to the department.
• Updating our in-house database system.
• Develop and maintain an effective filing system.
• Producing reports for managers
• Monitor and react to a range of data generated within the business.
• Manage phone calls, enquiries, and requests.
• Liaison with all internal staff regarding related queries, dealing with queries where possible or passing through to the team as necessary.
• Updating records will include working on various databases as well as Microsoft office including Excel at an intermediate level.
• General scanning, filing, as and when required by the department.

Key Requirements

Skills & Experience:

Experience/must haves for the role:

• Excellent communication and interpersonal skills.
• Excellent organisational skills, and time management.
• Customer service skills, and the ability to converse at all levels.
• Problem-solving skills.
• Able to work within a team, take direction from others and collaborate with others.
• Proficient in the use of MS Outlook, Word, Excel and Powerpoint.

Living the Company Values

By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’.

Each role and value has an alignment to set proficiency levels and expectations; this role holder is expected to:

• Leading: Acts as a role model, shaping the learning agenda and influencing change.
• Agile: Anticipates learning needs, adjusts quickly to changing operational contexts.
• Nurturing: Supports the development of others through coaching and structured development plans.
• Engaging: Inspires and motivates learners, builds trust and credibility
• Safe & Secure: Ensures all learning is aligned to safety and compliance standards.

Your Contribution to the company:

Strive to be always positive and constructive

Adhere to all company policies

Straight talking about the facts of the situation – open discussions are the best way to find solutions

Help others through communicating clearly

Deliver on commitments

Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues

Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’

Equality, Diversion & Inclusion

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.