Leasing and Marketing Assistant - The… at Landmark… · Ann Arbor

Job Description

The primary function of the Leasing & Marketing Assistant is assisting in the planning of community events, actively participating in on-and off-campus activities, and providing service to prospective residents to meet specific goals as outlined by the Community Manager. The Leasing & Marketing Assistant should be outgoing and must act as a quality leader to the Community Ambassadors.

Reports to:  Community Manager
Direct Reports:  None

Roles and Responsibilities
The duties listed below are an outline of the Leasing & Marketing Assistant’s responsibilities and should not be considered an all-inclusive list.  As the needs of the community change, these duties may be modified as needed.

Leasing & Marketing

• Monitor and maintain model and tour route on a daily basis
• Assist with the maintenance of property curb appeal
• Assist in tracking and reporting of leasing data, metrics and goals
• Assist in developing and executing methods to retain residents and gain new ones
• Create and maintain relationships with vendors
• Organize and manage monthly resident events
• Organize and manage monthly marketing events
• Prepare for and execute housing fairs and other on campus events
• Assist with social media campaigns to maintain a social media presence
• Ensure follow up activities take place for all prospective residents

General Administration

• Report on time to your shift
• Ensure confidentiality of client, resident, and company information
• Understand and adhere to the Landmark Properties policies and procedures
• Maintain a clean and professional work environment
• Assist in roommate placement and matching
• Understand the lease document and all related addendums and be able to clearly communicate to prospective resident and parents all relative information
• Participate in all move-in related activities
• Manage time efficiently and effectively

Financial Management

• Assist in maximizing revenue and occupancy
• Assists in collecting rents, security deposits, and other income as requested
• Operates marketing activities within the confines of the marketing budget, deviating only with prior approval
• Provide documentation/receipts for all company purchases

Personnel

• Co-Facilitate annual Leasing Training
• Assist in tracking Leasing Ambassador performance through lease audits

Customer Service

• Understand the needs and expectations of prospective residents, clients, and vendors and exceed their expectations
• Develop a sense of community among the prospective residents and staff
• Maintain active and effective communication with prospective residents, parents, and university personnel
• Represent the community and Landmark Properties in a professional manner
• Maintain a positive community environment for both prospective residents and associates and encourage participation in events and activities
• Assist future residents in mediation conflicts, both proactively and reactively
• Assist in keeping the community clean by surveying common areas regularly and reporting any concerns and / or helping to clean up when necessary

Risk Control

• Document and address behaviors of residents that violate the law or the community lease agreement
• Identify and report safety and security risks to the Community Manager

Work Environment

• The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job.  reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.

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Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.