Production support- Retail store… at Landmark Group · Bengaluru

Landmark Digital is the dynamic digital arm of Landmark Retail, serving as the cornerstone of our omnichannel business strategy. Headquartered in Dubai, UAE, with a strong technology and development hub in Bengaluru, we build and scale digital products, platforms, and experiences that power our retail businesses across multiple markets.

Production Support & Incident Management • Provide L2 support for retail store applications, including SIM, Task Management, RFID systems, and the Sahla mobile app. • Manage User Access queries, ensuring store colleagues have the correct role provisioning, permissions, and authentication to perform their duties. • Analyze, troubleshoot, and resolve store-impacting incidents within defined SLAs to prevent disruption to customer service. • Perform incident triage, impact assessment, and root cause analysis (RCA) for retail operations issues. • Monitor application health, interfaces, store backend services, and inventory batch processes. • Escalate complex issues to L3/development teams or third-party vendors and track them through to resolution. Application & Infrastructure Support •Support retail backend applications hosted on Azure Kubernetes, Linux based environment • Investigate application, performance, and integration-related issues between store apps (SIM, Sahla), RFID middleware, POS, and central ERP systems. • Validate production deployments (including phased store rollouts) and support release activities. • Coordinate with infrastructure, network (e.g., store Wi-Fi/connectivity), and DBA teams during critical incident resolution. Database Support • Troubleshoot Oracle database-related issues affecting store inventory, task routing, and transactions using SQL and PL/SQL. • Analyze query performance and identify database bottlenecks that impact store application responsiveness. • Support data validation, stock reconciliation, issue investigation, and approved production data fixes. Mobile Application & Hardware Support • Support the Sahla Native Android application, RFID handheld scanners, and their backend integrations. • Investigate mobile application crashes, offline/online synchronization issues (e.g., during stock counts), and performance concerns on the shop floor. Continuous Improvement • Identify recurring store tech issues and drive permanent fixes through problem management. • Create and maintain SOPs, knowledge base articles, and troubleshooting guides to empower L1/Helpdesk teams and store staff. • Participate in operational reviews and support process improvements to continuously elevate the retail technology experience.

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Required Skills

Java based Application Springboot Migration planned to react native Oracle retail Store inventory management Oracle Database (SQL, PL/SQL) Linux Incident & Problem Management Root Cause Analysis (RCA) Application Monitoring & Troubleshooting