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Reservation Sales Team Lead
Skills
Job Description
Important Notes
⚠ This position is based on-site in Mexico City, CDMX. Remote work is not available for this role.
⚠ Submitted resumes must be in English to be considered.
About Us
Since 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.
About the Role
You'll lead a team of Reservation Sales Specialists responsible for converting inbound demand into booked nights and long-term members. This is a metrics-driven role where you'll own your team's performance end-to-end: pipeline health, follow-ups, call quality, conversion, and overall output.
Beyond day-to-day management, you'll identify gaps, implement solutions, and continuously improve how we sell — including leveraging automation and AI tools to increase efficiency and consistency.
About the Team
You'll join a lean, fast-moving team focused on scaling a high-volume, high-efficiency sales operation. The team moves quickly, adapts fast, and continuously raises the bar on both performance and customer experience.
What You'll Do
- Own your team's quota attainment and KPI performance — booked nights, conversion, QA, and pipeline hygiene.
- Provide real-time coaching on calls, deals, and objection handling.
- Ensure fast, consistent follow-up across all inbound and outbound leads.
- Manage escalations and step in when deals need to be saved or closed.
- Drive CRM discipline and data quality across your team.
- Analyze performance (calls, conversions, CSAT, pipeline) and turn insights into action.
- Partner with internal teams (Support, Billing, Ops) to remove blockers and improve close rates.
- Implement and optimize sales processes, automations, and AI workflows.
- Build a high-performance culture: accountability, urgency, and strong execution.
What You'll Need
- English proficiency: C1 (advanced)
- Ability to work from our Polanco office — a collaborative, fast-moving environment.
- 4+ years of experience in B2C or B2B sales with a strong performance track record.
- 2+ years of experience managing sales or customer-facing teams.
- Proven ability to hit and exceed targets through your team.
- Strong command of sales funnels, pipeline management, and CRM tools (HubSpot, Salesforce).
- Experience with automation tools (Zapier or similar) and BI tools (Looker or similar).
- Practical use of AI tools (ChatGPT or similar) to improve workflows and efficiency.
- Highly accountable, proactive operator who identifies and solves problems without being asked.
Compensation & Benefits
- Salary: $20,000 - $22,500 MXN gross per month + commissions
- Grocery vouchers: $1,500 MXN net per month
- Vacation: 12 days per year (available after 90 days of employment)
- Paid time off (PTO): 40 hours per year (available after 30 days of employment)
- Health insurance: Major medical (MetLife), minor medical (AXA Keralty), dental, and vision coverage
- Parking: On-site parking for bikes, motorcycles, and cars
- Travel benefit: $750 USD annually in Landing Stays