IT Help Desk Specialist at Lancaster Archery Supply in Leola, PA

Responsibilities:

·         Manage Help Desk tickets in a timely manner

·         Respond to customer issues via phone, email and in person

·         Diagnose, document and if possible, resolve hardware and software issues

·         Install, make changes and repair computer hardware and software

·         Follow-up with customers to ensure issues are resolved

·         Provide training and assistance to employees in configuring software such as spam filters, phone features/options, etc.

·         Provide remote assistance using Bomgar

·         Install updates for both hardware and software as needed

·         Assist in maintaining hardware and software inventory

·         Assist with periodic security checks including phishing testing and network vulnerability scans

·         Assist with installation and configuration of security and spam filter software.

·         Other duties as assigned

Qualifications: 

• Associate Degree in Information Systems or related field or equivalent work experience
• Knowledge of current computer hardware including basic repair knowledge
• Knowledge of Microsoft Windows 11, Microsoft Server 2019 and newer, and Microsoft Office 2019 and newer.
• General understanding of network protocols and architecture.
• General understanding of firewall technologies and implementation
• Excellent communication and interpersonal skills
• Flexibility to work off hours as required for planned updates and downtime

Benefits:

• Medical eligible 1^st of the month after date of hire
• Dental eligible 1st of the month after date of hire
• Vision eligible 1st of the month after date of hire
• 401K
• Paid Vacation
• Paid Holidays
• Paid Sick
• Life Insurance and AD&D
• Short Term & Long Term Disability Insurance
• Employee Discount