Customer Account Specialist 2 at Lakeside Book in Hagerstown, MD

Phoenix Color® is a premier full-service, full-color printer with over 40 years of superior print experience. Drawing on a broad spectrum of materials and decorative technologies, Phoenix Color® produces memorable, value-added components, heavily-illustrated books and specialty commercial products.

Phoenix Color® has been servicing the publishing industry within the United States since 1979 and has formed lasting relationships with some of the biggest names in book publishing.

As a domestic manufacturer, we offer extensive, in-house digital pre-press capabilities and our technologically advanced UV printing platform supports an array of printing and finishing options. Our innovative special effects include foil stamping, UV embellishments and laminations, as well as our trademarked products LithoFoil®, MetalTone™, Look of Leather™ and VibraColor™.

Phoenix Color’s® progressive innovation and commitment to quality will give your product the optimum eye-catching edge required in today’s competitive marketplace.

Starting Pay: $50,000- $60,000 annually based on experience
Address: 18249 Phoenix Dr, Hagerstown, MD 21742
Schedule: Monday - Friday
Hours:7:30am - 4:00pm

How you will make an impact:
This role offers an incredible opportunity for career growth, continuous learning and broad experience. We are looking for new Customer Account Specialists to support our growing business and growing customers.
What You'll Do:
• Coordinate customer accounts and detailed job plans
• Manage production schedules, order updates, and timelines
• Review purchase orders and support order entry
• Partner with manufacturing teams on materials and scheduling
• Communicate customer expectations and project updates
• Support Sales with pricing, estimates, and RFP requests
• Help drive quality, accuracy, and process improvements
What You Bring;
• 2+ years of customer service or account coordination experience
• Prior administrative experience in a fast-paced environment
• Strong communication and follow-up skills
• Ability to manage customer expectations and resolve issues
• Excellent organization and attention to detail
• Computer proficiency, including Microsoft Office and Google Workspace
• Printing, publishing, manufacturing, or fulfillment experience preferred

What we offer:
• Clean and safe work environment
• Work-life balance
• Growth and promotion opportunities
• Great culture and co-workers
Learn more at www.phoenixcolor.com.

Phoenix Color provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Recruitment Fraud Awareness: Beware of scammers impersonating Lakeside Book Company. Legitimate recruiter emails will end in @lakesidebook.com and/or @wilsonhr.com. We will never contact you from a blocked or private number, recruit through online chat platforms, or require payment or purchases as a condition of employment. Please verify suspicious communications through our official company website.