Customer Support Representative at Lakeside Book Company in CA

Location: Remote Salary Range: 46K - 62K CAD - based on experience and location What You'll Do

Define project requirements by collaborating with sales, customers, and estimating; clarify specs and maintain CRM records. Support solution development by recommending suitable products/services based on customer needs. Prepare and complete quotes, ensuring accuracy with RFQs and coordinating with pricing/estimating teams. Partner with sales to review large bids and help close pending quotes. Verify project details by aligning quotes with purchase orders, updating specs, and handling credit/prepayment requirements. Coordinate project scheduling, turnaround times, and milestones; communicate updates and confirmations to customers. Manage changes by advising customers on impacts (cost, timing), updating quotes, and ensuring revised documentation and schedules. Oversee file and production readiness, including collecting final files, confirming requirements, and providing clear job instructions. Track projects end-to-end, handle customer inquiries, prioritize timelines, support invoicing, and assist with issue/complaint resolution.

What You Bring

Minimum of 2 years of relevant print industry customer support experience required; equivalent educational background may be considered in lieu of professional experience Bilingual in English and French required Ability to learn ERP systems