Assistant Store Manager at Lakeshore Learning in Brookfield, WI

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60 retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth.

Opportunity knocks at the Lakeshore Learning Store. Are you ready?
You don’t need a background in education, but a desire to learn is essential! As part of the store management team, you get to play an active role in developing a first-class crew, help to maximize store sales, and provide our customers with an unforgettable retail experience—all in a fast-paced, fast-changing environment that demands operational expertise. Sound challenging? It is. But with success comes reward.

Providing great customer service isn’t just a goal—it’s the essence of who we are.
Our energetic and friendly approach to exceeding each customer’s expectations is a hallmark of every Lakeshore Learning Store nationwide. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit.

Lakeshore Learning Store management teams have a knack for leading by example.
In fact, this is the glue that holds our successful retail team together. No job is too small to tackle…and no team success is too small to celebrate.

Responsibilities:

Building Talent

• Assist management efforts to recruit and develop an engaged, sales-driven team  
• Ensure team members receive consistent coaching and growth opportunities and support career pathing  
• Conduct new hire onboarding training and development sessions  
• Support/assist in performance reviews and employee feedback sessions 
• Help resolve staff conflicts and drive workplace engagement and motivation within the store 

Building Service Standards

• Supervise daily store operations to ensure service standards are met (& surpass expectations)  
• Seek and communication customer feedback regarding school and home use of products  
• Build a unique and lasting relationship with customers  
• Assist in developing and implementing customer service programs and recognition  
• Monitor staff interactions with customers and provide feedback  

Building Revenue & Operational Excellence

• Ability to analyze sales data, inventory levels and market trends  
• Attention to detail to ensure accuracy in reporting and inventory management  
• Assist in maximizing sales and store profitability while effectively managing controllable expenses 
• Maintain visual presentation of merchandise/signage and ensure store displays are aligned with sales goals  
• Maintain company expectations regarding retail policies and procedures, including store cleanliness and safety standards 
• Own development of employee schedules to ensure optimal staffing and communicate schedules effectively 
• Support sales initiatives, promotional activities, and the retail store’s outreach programs to raise awareness and foster relationships that support Lakeshore’s goals  

Essential Skills & Attributes

• Passion for providing excellent customer service 
• Positive and proactive approach to management and working as a team 
• Excellent communication and training skills 
• Exceptional time management and organizational skills 
• Ability to demonstrate company standards and reinforce them with the entire team 
• Strong desire to recognize and reward achievements—big and small 
• Capacity to give regular and clear feedback to team 
• Ability to provide and receive constructive criticism 
• Capacity to multitask to meet simultaneous demands 

Requirements

• 1-year related retail management experience 
• Ability to work a flexible schedule, including nights and weekends 
• Knowledge of retail POS systems 
• Preferred experience with customer outreach and driving customer loyalty through brand awareness initiatives 

And here is our end of the bargain!

• Competitive compensation based on skills and experience
• Quarterly bonus program
• Paid leave for new parents to support work/life balance and family bonding
• Comprehensive medical/dental plan for full-time employees
• 401(k) retirement plan
• Generous employee discount

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy.

Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.

Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information. INDRL2