Customer Service Representative -Heritage… at Lakefield… · Rochester

CUSTOMER SERVICE ROCKSTAR WANTED Do you love people almost as much as you love pets?   Let's be honest... This isn't a job for someone who wants to sit quietly behind a desk all day. We're looking for the person who walks into a room and instantly makes people feel welcome. The person who genuinely enjoys helping others. The one who can juggle ten things at once, keep a smile on their face, and somehow still find time to make someone's day a little better. We're looking for someone who loves pets, loves people, thrives in a fast-paced environment, and understands that being part of a great team means bringing solutions, not drama.   If your friends describe you as: ✔ Energetic ✔ Positive ✔ Outgoing ✔ A natural leader ✔ A people person ✔ The one who gets things done ✔ Someone who stays calm under pressure ✔ The person everyone enjoys working with ...keep reading.   ABOUT US At Heritage Pet Hospital, we believe exceptional veterinary care starts with exceptional people. Our Customer Service Representatives are much more than receptionists. They are relationship builders, problem solvers, client advocates, educators, cheerleaders, and the heart of our hospital. We are a busy, growing veterinary hospital with seven veterinarians, an incredible support team, and a beautiful new facility opening in 2026. Every day brings something different, and every team member plays an important role in creating an outstanding experience for pets and the people who love them.   YOU'LL LOVE THIS JOB IF... • You genuinely enjoy talking to people. • You love building relationships. • You thrive in a fast-paced environment. • Being busy makes your day go faster. • You enjoy solving problems and helping others. • You can multitask without losing your cool. • You take pride in creating exceptional customer experiences. • You like being part of a team that works hard and supports one another. • You believe there is always something productive to do. • You find joy in making someone's difficult day a little easier. YOU MIGHT NOT LOVE THIS JOB IF... • You prefer working alone most of the day. • You dislike answering phones. • You need constant direction or supervision. • You struggle with change or fast-paced environments. • You prefer a slow, predictable workday. • You enjoy workplace gossip, negativity, or drama. WHAT YOU'LL BE DOING Every day looks a little different, but you'll spend your time: 🐾 Welcoming clients and pets with warmth and enthusiasm 🐾 Answering phones and helping pet owners find solutions 🐾 Scheduling appointments and helping manage hospital flow 🐾 Educating clients about preventive care and hospital services 🐾 Supporting our veterinary team so they can provide exceptional patient care 🐾 Handling payments and maintaining accurate records 🐾 Turning stressful situations into positive experiences 🐾 Creating "WOW" moments that clients remember and tell their friends about 🐾 Keeping things moving, organized, and efficient during busy days WHAT WE'RE REALLY LOOKING FOR Experience in customer service, hospitality, retail, healthcare, or veterinary medicine is great—but personality matters just as much. We want someone who: • Loves helping people • Has a positive outlook on life • Communicates confidently, professionally, and kindly • Is organized and detail-oriented • Takes initiative and sees what needs to be done • Can think on their feet • Is dependable and accountable • Brings positive energy to the team every day • Understands that every interaction matters OUR CULTURE At Heritage Pet Hospital, our values aren't just words on a wall. We believe in: • Respect • Learning • Doing the Right Thing • WOW Service • Having Fun We work hard. We help each other. We celebrate wins together. We learn from mistakes. We treat our clients, patients, and teammates with compassion and respect. If that sounds like the kind of environment where you'd thrive, we'd love to meet you. WHAT WE OFFER Compensation $18-$24 per hour based on experience Benefits • PTO • Generous Employee Pet Discount • Medical, Dental, and Vision Insurance • HSA with Company Contribution • 401(k) with Company Match • Employee Assistance Program • Employer-Paid Life Insurance • Employer-Paid Short-Term and Long-Term Disability • Voluntary Life & AD&D, Accident, Critical Illness, Hospital Indemnity, and Long-Term Care Coverage • Performance-Based Bonus Opportunities   OUR HOSPITAL Our full-service hospital provides: • Preventive Medicine & Senior Wellness • Dentistry and Dental Radiology • Exotic Pet Care • In-House Diagnostics & Imaging • Nutritional Counseling • Soft-Tissue Surgery Our new facility opening in 2026 will feature modern equipment, thoughtfully designed treatment and surgical spaces, expanded diagnostic capabilities, and a work environment built to support efficiency, teamwork, and high-quality medicine.   SCHEDULE • Full-Time (40 hours per week) • Various shift options available • Rotating Saturdays • Schedule may evolve as we continue growing to meet the needs of our community   READY TO APPLY? If you're the type of person who can brighten someone's day, loves staying busy, enjoys helping people, and wants to make a difference for pets and their families, we'd love to hear from you.   Send your resume to: Deb Bahr debra.bahr@heritagepetvet.com   Learn more about us at heritagepetvet.com   While we're caring for pets, we're also caring for the people who love them. Come help us do both exceptionally well.   Compensation Range $18 - $24 USD