Lead Customer Service Representative -… at Lakefield… · Savannah

Summary: Lakefield Veterinary Group and Best Friends Pet Hotel is an employee-owned company that has been in business for 30 years, providing pet care services across over 80 locations. They are seeking a Lead Customer Service Representative to enhance pet parent engagement and ensure excellent experiences for guests. The role involves managing lobby operations, handling calls, and maintaining cleanliness. Responsibilities: - Main lobby operations – check-ins, check-outs, guest visits and tours, answering general questions - Answering and handling calls in a professional manner - Maintaining cleanliness - Maintaining cleanliness - Scheduling - File maintenance - Data entry Required Qualifications: - Able to work evenings, weekends, and holidays - 1-year customer service experience preferred - Computer skills - Timekeeping - Excellent organizational skills - Able to utilize multi-line phone - Strong communication skills - Able to lift 40 lbs - Able to stand for up to 8 hours a day - Able to handle dogs on leashes - Display professional manner at all times Preferred Qualifications: - 1-year customer service experience preferred Required Skills: Timekeeping, Multi-line phone operation, Dog handling, Lifting 40 lbs, Professional manner Benefits: Health, dental, vision, life insurance, STD/LTD, 401K with company matching, ESOP - Employee Stock Ownership Plan (100% company paid), Paid vacation, Pet supply and service discounts and more!