Patient Services Representative - Front Desk -… at Lake… · Kirkland

Summary: Lake Washington Dermatology is seeking a professional and detail-oriented Patient Services Representative - Front Desk to join their healthcare team. This role involves managing registration, appointment scheduling, and clinical call coordination to ensure seamless patient care and operational efficiency. Responsibilities: - Greet patients warmly and professionally upon arrival - Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience - Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries - Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness - Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors - Identify and escalate patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction - Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners - Accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible - Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration - Perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations Required Qualifications: - High school diploma or equivalent - 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment - Proficient in collecting patient payments at the time of service - Skilled in navigating multiple computer systems simultaneously - Competent in Microsoft Office applications Required Skills: Patient Registration, Appointment Scheduling, Clinical Call Coordination, Billing Processes, Microsoft Office, Payment Collection, Medical Records Management