Service BDC Representative at LAcarGUY in Location not listed

Subaru Pacific is an innovative and highly respected leader in the automotive industry. We’re growing our team and looking for a motivated, persuasive, and customer-focused Service BDC Representative to join our Service Center. If you thrive on connecting with people, enjoy influencing customer decisions, and take pride in turning conversations into appointments — we want to hear from you. As a Service BDC Representative, you’ll be the voice and first impression of our Service Department. Your role will focus on driving service business through proactive communication and persuasive follow-up: • Proactively reach out to customers to schedule and confirm service appointments • Cross-Brand Training: You'll be trained to work with multiple vehicle brands so you can support different dealerships and help wherever needed • Use sales and negotiation techniques to encourage customers to bring their vehicles in for maintenance, recalls, and repairs • Handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first mindset • Overcome objections and present the value of timely service and genuine Subaru care • Follow up with previous customers, missed appointments, and declined services to convert opportunities into booked appointments • Collaborate closely with Service Advisors and management to maximize daily shop capacity • Maintain detailed, accurate records and consistently meet or exceed service appointment goals Qualifications • Required: Minimum of one year of experience in a call center, BDC, or high-volume customer contact role required (automotive experience preferred). • Proven sales or negotiation ability with a track record of meeting or exceeding performance targets • Exceptional communication, listening, and persuasion skills • Strong organizational habits and attention to detail • Energetic, upbeat, and professional attitude • Ability to multi-task and adapt quickly in a fast-paced environment • Dependable, polished, and driven to succeed Schedule  This role requires availability during the following days and hours: • Monday - Saturday: 8:00AM - 5:00PM  • Sunday: Closed/Off  • Plus one additional weekday off. Compensation • This position offers $20.00.hour – $24.00/hour depending on experience, plus performance-based bonuses, including Individual Appointment Shown incentives. Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location. Benefits • Medical, Dental and Vision Plans • Short and Long-Term Disability • Paid Holidays & Paid Time Off  • Paid Life Insurance • 401(k) Retirement Plan  • Employee Assistance Plan  • Paid Training  Hiring Requirements • 18 years or older required • All potential employees must pass pre-employment testing including a background check and drug screen