Financial Assistance Program CSSR III– Remote at LabCorp · Burlington

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

Labcorp Financial Assistance team has an exciting career opportunity for a Customer Service Support Representative.

Monday - Friday 10:00am - 6:30pm EST

Responsibilities

• Respond to patient and provider inquiries regarding financial assistance programs.
• Assist patients with financial assistance applications and required documentation.
• Explain program eligibility, insurance coverage, and payment options.
• Review patient information and supporting documents to determine eligibility.
• Maintain performance goals
• Ability to become proficient with processes after completing a structured training program.

Minimum Qualifications

• High School Diploma or GED equivalent
• 5 years or more healthcare customer service experience

Preferred Qualifications

• Associates degree
• 5 years or more healthcare customer service, patient financial services, financial counseling, or medical billing.
• 5 years or more medical billing, insurance claims, and explanation of benefits (EOB).
• 5 years or more experience assisting patients with financial assistance, charity care, Medicaid, or other healthcare assistance programs.
• 3 months or more with Xifin billing systems.
• 3 months or more with Salesforce CRM.
• 5 years or more in genetics, women’s health, and oncology specialty testing billing, including supporting patients through clinically complex and financially sensitive testing processes.
• Bilingual English/Spanish capability.

Additional Job Standards

• Strong verbal and written communication skill
• Support payer and laboratory billing processes for genetic and molecular testing reimbursement, including Medicare and Medicaid payers.
• Explain complex women’s health, genetics and oncology testing coverage, costs, and financial responsibility to patients, providers, and payers
• Establish protocols and procedures; cross-functional collaboration.
• Ability to work and learn in a fast-paced environment
• Attention to detail and focused
• Team-oriented mindset with the ability to work independently
• Excellent organizational skills
• Proficiency navigating multiple computer screens and applications
• Alpha-Numeric data entry proficiency
• Ability to explain billing or account information clearly and professionally
• Energetic, passionate customer service
• Customer‑focused problem solving and resolution skills
• Adherence to confidentiality, privacy, and regulatory compliance requirements

Application Window Closes: 8/5/2026

Pay Range: $18.50-$22.00 an hour

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives! This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement.

Labcorp Financial Assistance team has an exciting career opportunity for a Customer Service Support Representative. Serving as a frontline contact for patients and providers by handling inbound and outbound communications related to Labcorp’s Financial Assistance Program. This role is responsible for providing compassionate support to patients by assisting with financial assistance applications, reviewing eligibility requirements, and gathering required documentation. Educate patients on program qualifications, insurance coverage, financial responsibility, and available payment options while advocating for access to affordable healthcare services. Review insurance and financial information to identify appropriate assistance, maintain strict confidentiality of sensitive patient information and ensure compliance with HIPAA and company policies. Demonstrate strong attention to detail when evaluating patient records, supporting documentation, and program eligibility criteria.

Benefits Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. 

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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