Customer Service Support Representative (Remote) at Labcorp in Remote

Summary: LabCorp is seeking a remote Customer Service Representative to join our team. The role involves acting as a liaison between LabCorp and its customers, addressing inquiries, and ensuring a high level of customer satisfaction while maintaining compliance with HIPAA regulations. Responsibilities: - Act as a liaison between LabCorp, the customer base and patients - Hold fundamental understanding of overall lab operations and functionality in each department - Resolve routine customer requests with internal software/procedures and associated resources provided - Communicate with customers, internal/external, in a courteous, friendly, and professional manner while fulfilling protocols and expectations - Inquire, clarify, and confirm customer requirements and understanding of the solution - Ability to identify root causes and work to mitigate issue from reoccurrence, providing additional customer education as needed - Ability to multi-task - Conduct thorough research using various databases to identify and address complex inquiries - Review test forms for accuracy and report or correct any discrepancies following standard operating procedures - Participate in activities designed to improve customer satisfaction and business performance - Maintain accurate medical records and CRM data while ensuring all internal documentation meets HIPAA compliance - Apply standard troubleshooting procedures to resolve basic technological problems and ensure minimal disruption to operations Required Qualifications: - High school diploma or GED equivalent required - 1 or more years experience in a customer service role - 1 or more years' experience working with Microsoft Office suite products - Reliable internet connection, with compatible provider - Must have a minimum download speed of 50 Mbps to support system performance and remote work responsibilities - HIPAA compliant dedicated distraction-free workspace - Skilled in navigating multiple systems concurrently with strong computer competency and typing proficiency of 35 WPM or higher - Ability to independently identify and take basic troubleshooting steps to resolve technical issues - Strong verbal and written communication skills with an excellent actively listen and respond effectively - Must be courteous with strong customer service orientation - Well organized and good time management skills in a multi-tasking environment - Self-motivated student; willing and able to learn and apply new processes, programs and information on a regular basis - Critical thinking skills for analyzing complex information and resolving issues independently - Ability to take ownership and ensure resolution to completion - Ability to collaborate effectively within high-performing teams - Strong capacity for flexibility and responsiveness in managing changing workloads and priorities - Consistently demonstrates a high level of professionalism in customer interactions, ensuring respectful, courteous, and solution-focused communication Preferred Qualifications: - Associate degree or higher - 1 or more years' experience with a Medical background - 1 or more years' experience working in a contact center/call center environment - 1 or more years' experience working in the healthcare industry, such as a physician's office or a hospital - 1 or more years' experience with software applications such as, Microsoft Office, Verint, Salesforce.com and/or Laboratory Information Systems Required Skills: Customer service experience, Microsoft Office proficiency Important Skills: Medical background, Contact center experience, Healthcare industry experience Nice-to-Have Skills: Technical troubleshooting, communication skills, Critical thinking skills, Time management skills, Team collaboration Benefits: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, Employee Stock Purchase Plan