Customer Service Support Representative at Labcorp in Englewood, CO

Summary: Labcorp is seeking a Customer Service Support Representative to join our team in Englewood, CO. The role involves acting as a liaison between Labcorp and customers, resolving requests and providing information about products and services. Responsibilities: - Act a liaison between Labcorp, the customer base and patients - Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet - Speak with customers in a courteous, friendly, and professional manner using protocol procedures - Inquire, clarify, and confirm customer requirements and understanding of the solution - Provide additional customer education and information as needed - Qualify and establish inbound new customers requesting Labcorp's products and services - Work in multiple databases to research complex issues and questions - Notify clients of test results in a timely and accurate manner - Review test forms for accuracy and report any discrepancies - Participate in activities designed to improve customer satisfaction and business performance - Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance Required Qualifications: - High School Diploma or GED equivalent Preferred Qualifications: - Current or prior Labcorp experience - Associate's degree or higher - Bilingual in English and Spanish highly desirable - 1 year or more of experience in a customer service role - 1 year or more of experience working in a call center environment - 1 year or more of experience in the healthcare industry, such as a physician's office, clinic or hospital - Experience with Salesforce.com and/or Laboratory Information Systems - Well-versed in applications like Microsoft Outlook, Excel, Word, and willingness to learn new applications - Strong verbal and written communication skills and excellent ability to listen and respond - Must be courteous with strong customer service orientation - Excellent multitasking abilities required - Strong flexibility and the ability to manage and adapt to changing priorities quickly Required Skills: Customer service experience, Bilingual in English, Spanish Important Skills: Salesforce.com, Laboratory Information Systems, Healthcare industry experience Nice-to-Have Skills: Multitasking abilities, Customer service orientation Benefits: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, Employee Stock Purchase Plan