Customer Service Support Representative at Labcorp · Saint…

Summary: Labcorp is seeking to hire a remote Customer Service Support Representative to support Program Management in Minnesota. The role involves providing excellent customer service to external customers and coordinating drug screen collections and appointments. Responsibilities: - Builds strong relationships with other team members and departments; providing excellent internal customer service to optimize service to external customers - Provides professional and courteous customer service to external customers, donors, and collection sites via phone and email - Serves as a liaison between customers, donor, and collection sites to coordinate drug screen collections, schedule appointments, and place supply orders - Troubleshoots collection site and customer issues and provides effective resolution - Documents issues, action steps, and outcome of inquiries - Other duties as assigned Required Qualifications: - High School Diploma - 1 year or more experience in customer service Preferred Qualifications: - Associate's degree - Prior or current Labcorp customer service experience - 1 year or more experience with laboratory systems: Labcorp Testing System (LCTS), Antrim, and Labcorp Corporate Solutions - Knowledge of Salesforce CRM - Knowledge with drug screening and collection procedures - Excellent communication and interpersonal skills including written, verbal, and listening skills - Proven ability and desire to provide exceptional customer service - Ability to present professional image via phone; superb phone etiquette skills - Excellent research and problem resolution skills - Strong attention to detail and accuracy - Proficient computer skills including Microsoft Office Suite programs Required Skills: Customer service experience, Laboratory systems knowledge Important Skills: Salesforce CRM, Microsoft Office Suite Nice-to-Have Skills: Problem resolution skills, Professional phone etiquette Benefits: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, Employee Stock Purchase Plan