Customer Success Manager at #1 Loyalty Tech… at Laasie · Philippin…

Customer Success Manager

The only loyalty platform built for every traveler.
Instant rewards, points, or cash back... or run any combination at once. Laasie is the first AI loyalty platform to power a dual strategy that serves both leisure and business travelers simultaneously.

It’s an exciting time to join our growing team of 40. We’ve raised a strong funding round from strategic investors, built a solid technology team, and achieved transformative results for our hotel partners. As we look to grow exponentially, we’re seeking a Customer Success Manager who is excited to make a meaningful impact on the company’s growth.

Learn more about Laasie: https://www.laasie.ai/

Primary Responsibilities

• Deliver value and customer satisfaction throughout the entire customer lifecycle, from onboarding through growth and renewal.
• Build and nurture strong relationships with clients, hoteliers, and travel partners.
• Launch Laasie’s products on clients’ websites and support successful implementation.
• Help customers define, achieve, and exceed KPIs based on their business needs and desired outcomes with our platform.
• Work closely with customers to identify growth opportunities and expand Laasie’s footprint within their organizations.
• Monitor adoption trends, share best practices, and work with customers to optimize their use of Laasie.
• Present effective business reviews to customers, including analyzing and interpreting performance data, providing optimization recommendations, and creating client-facing reports.
• Be the voice of the customer within Laasie, collaborating closely with our product and technology teams to continuously improve the customer experience.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Resolve conflicts and challenging situations while remaining calm, confident, and professional.
• Be comfortable being outspoken and proactive—sharing ideas, asking questions, advocating for customers, and confidently communicating with both internal teams and clients.
• Be highly comfortable and engaging on video calls, with the ability to clearly present, lead client meetings, and communicate effectively with clients and stakeholders.
• Communicate confidently and naturally with clients, including the ability to build rapport, understand their needs, and guide conversations toward productive outcomes.

What You Bring to the Table

• Bachelor’s degree in Business or a related field.
• 1+ years of industry, customer success, or account management experience.
• Demonstrated analytical, relationship-building, communication, and strategic problem-solving skills.
• Strong verbal and written communication skills, with the confidence to speak openly and directly with clients.
• Outgoing, outspoken, and confident personality with the ability to engage comfortably with clients and lead conversations.
• Excellent on video calls—you’re comfortable presenting, facilitating meetings, and speaking with clients and stakeholders.
• Ability to manage multiple accounts simultaneously while providing excellent client service.
• Strong time-management and organizational skills.
• Excellent attention to detail.
• Great with people, with the ability to collaborate effectively with both internal and external teams and a genuine passion for customer success.
• Ability to work independently, take initiative, and proactively identify opportunities and solutions.
• Experience in the hotel industry or hospitality is a plus.

Benefits

• PHP 1,200/month health insurance reimbursement.
• Work from home, with US hours making up the majority of your shift.