Sales Manager at La-Z-Boy Incorporated in Springfield, MA

Summary: La-Z-Boy Incorporated is an industry leading organization focused on transforming comfort through innovative furniture solutions. They are seeking a Sales Manager to lead the sales team, achieve sales goals, and ensure exceptional customer service while promoting a cohesive and motivated work environment. Responsibilities: - Achieve or surpass store and individual sales goals, annual operating benchmarks, and personal objectives - Promote In-home design program - Champion and role model the selling process by overseeing the interaction on sales floor and evaluating team performance - Provide coaching, training, and support to sales teams to improve sales techniques, strategies, and overall performance - Ensure staff deliver exceptional customer service, building long-term relationships that enhance customer loyalty and satisfaction - Build a motivated and cohesive team by recognizing achievements, addressing concerns, and promoting a culture that aligns with the company values - Recruit, train, and mentor staff to ensure they meet sales targets while fostering a positive work environment - Ensure the store and team consistently reflect the company’s brand image, values, and customer experience standards - Champion the delivery of a branded customer experience, ensuring that the store layout, product presentation, and employee interactions align with brand guidelines - Support company-wide marketing initiatives and promotions, ensuring they are executed correctly and in line with the brand's positioning - Resolve customer concerns and other issues that may interfere with efficient sales operations - Support planning and executing sales promotion and events - Collaborate with support teams to ensure flawless execution of operational excellence - Ensure proper execution of all existing and new systems and administrative procedures - Uphold brand visual standards in the store by ensuring cleanliness in employee and customer areas Required Qualifications: - Education: High School or GED Equivalent - Experience: 1-3 years in a business unit with a retail sales emphasis - Skills: Proficient in Microsoft Office 365, financial understanding, adept interpersonal communication, analytical abilities, goal orientation, team management, and customer service - Other: Ability to work the schedule and hours dictated by business needs, to include evenings, weekends, and holidays - Ability to lift and/or carry up to 50 pounds - Ability to stand for long periods of time - Nearly continuous use of repetitive hand motions, hearing and listening - Often required to sit, walk, bend and stoop - Subject to inside environmental conditions - Ability to pass background and drug screen Preferred Qualifications: - Experience managing in a retail environment with a strong focus on sales - Strong business acumen - Advanced interpersonal skills, communication skills & experience in building effective relationships Required Skills: Retail sales management, Customer service Important Skills: Microsoft Office 365 Nice-to-Have Skills: Analytical abilities, Goal orientation Benefits: Medical, Vision, Dental, Basic Life Insurance, 401k retirement plan with company match of up to 6%, 9-11 paid holidays each year, Two weeks’ prorated vacation as a new hire, Personal time (non-exempt only), State mandated sick time