Front End Coordinator at La Montañita… · Albuquerq…

Description

The Front End Coordinator (Lead Clerk) is responsible ensuring an excellent experience for customers through efficient and accurate customer check-out, proper cash handling, and consistently exceptional customer service. The Front End Coordinator (Lead Clerk) will make all customers feel welcomed by acknowledging or greeting each customer and providing genuine, helpful, and respectful customer service throughout the check-out process and information on products and services offered at La Montañita Food Cooperative. This position will be responsible for handling returns, refunds, paid-outs and ensuring team members are adhering to procedures and guidelines related to the cash handling. The Front End Coordinator (Lead Clerk) is accountable for addressing customer complaints, questions and providing information on memberships and any other project initiative within the store. The Front End Coordinator (Lead Clerk) is also responsible for ensuring the department area maintains its cleanliness, safety and appeal to customers (may also assist other departments in these areas on occasions).

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Models, provides, and ensures customers receive prompt, friendly and courteous services in a professional manner.
• Handles all transactions accurately including giving correct change, entering correct departments and prices, and appropriately handling all transactions.
• Maintains a working knowledge of all PLUs and register procedures.
• Loads customer purchases into bags with efficiency and care, and may at times assist customers in transporting purchases.
• Assists customers with special order pickups.
• Helps customers make product selections by answering questions and providing information about items.
• Maintains cleanliness of the sales floor, customer restrooms, and grounds at the direction of Front End management.
• Ensures that supplies are well-stocked throughout the Front End.
• Checks prices, cleans spills, restocks items, and performs other duties as needed.
• Assists in returning carts and containers to their proper locations in a safe and efficient manner.
• Maintains a working knowledge of all processes related to Front End operations.
• Creates and maintains an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store by providing excellent customer service.
• Assists in inventory counts, storewide cleaning, and other projects as needed.
• Reinforces safety within the store by complying with safety procedures and identify unsafe conditions and notify store management or addressing the concern if appropriate.
• Practices preventive maintenance by properly inspecting equipment and notify appropriate department or store team leader of any items in need of repair.
• Notifies management of customer or employee accidents.
• Follows proper procedures for opening and closing.
• As needed - Shops and fills customer orders accurately and efficiently, matching PLU and UPC codes to ensure correct items on customer orders.
• As needed - Assists with picking, packing and preparing customer orders for pickup or delivery. Ensuring accuracy, organization and verification of products ordered.
• As needed - Maintains staging and storing areas of customer online shopping orders and special orders in a clean and organized manner consistent with safe food handling standards.
• Other responsibilities and tasks as required and assigned.

Lead Responsibilities:

• Under the direction of the department team leader, coordinates, evaluates, and ensures completion of daily tasks of department clerks to the standards and expectations.
• Handles and assists with refunds, paid-outs, and Co-op memberships.
• Addresses and resolves customer complaints and questions in accordance with procedures and guidelines.
• Notifies the department management promptly of department team member performance concerns or potential policy violations.
• Monitors, assists with, and ensures that team members keep work areas neat, clean and orderly.
• Contacts department management and Store Support for assistance as needed.
• Serves and acts a role model, provides, and ensures customers receive prompt, friendly and courteous service in a professional manner.
• May assist with assigning front-end team members to assist other departments when the front end is slow and send front-end team members home when business is slow following established procedures and guidelines.

Requirements

REQUIRED QUALIFICATIONS (includes education, skills and experience): The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma or GED.
• Minimum of two (2) years cashiering (operating a register/returns/refunds) experience.
• Customer service skills (able to complete the full customer service cycle).
• Effective communication skills
• Capable of teaching others positively and constructively.
• Knowledge of basic math (counting, addition and subtraction)
• Ability to adhere and follow safety, regulatory and Front End guidelines. Safety Conscious and adhering to required PPE (Personal Protective Equipment) is required.

NEEDED ATTRIBUTES: 

• Good interpersonal and conflict resolution skills.
• Able to act with integrity, ethically, professionalism, and confidentiality.
• Able to identify and resolve problems in a timely manner.
• Able to deal and adapt to changes in the work environment, industry with a calm professional demeanor.
• Dependable, reliable and self-motivated.
• Able to work with a diverse group of people.
• Strong team player, friendly and patient.
• Excellent ability to prioritize and multi-task with attention to detail.
• Professional appearance and manner.