IT Technician at La Maison Simons in Quebec, Quebec, CA

Simons was founded in 1840 by John Simons in Quebec City. Originally a dry goods store, the family company is known today for accessible and inspired fashion. It is committed to cultivating creativity and building meaningful relationships with its staff, partners, and clientele. The company cares about the environment and about the communities in which it does business.

Simons is recognized as a fashion authority with an original shopping concept. Exclusive collections, emerging local and nationally recognized brands, and pieces by top designer names are all available under one roof in the store’s distinctive zones.

Position available in Quebec

Are you passionate about technology and enjoy helping people solve their IT problems? Are you looking for a dynamic environment where your expertise truly makes a difference every day?

The role of IT Technician is made for you! You will be responsible for providing technical assistance to users, ensuring the proper functioning of computer equipment, and contributing to the overall efficiency of IT services.

Key Responsibilities

• Provide technical and application support to users.
• Support operations in the management of enterprise systems.
• Diagnose and resolve issues related to workstations, software and peripherals.
• Install, configure, and update computer equipment (desktops, laptops, etc.).
• Manage support requests through a ticketing system.
• Document interventions, solutions, and procedures in the knowledge base.
• Perform user account management (creation, modification, deletion).
• Participate in maintaining and updating the equipment inventory.
• Apply cybersecurity best practices and raise user awareness when needed.
• Collaborate with other IT team members to ensure continuous service improvement.
• Suggest improvements to existing processes and tools.
• Participate in training or mentoring less experienced colleagues.

Desired Profile

• 3 to 5 years of experience in technical support.
• Diploma of College Studies (DCS) in Computer Science.
• Good knowledge of Windows environments, Microsoft 365 suite, collaboration tools (Teams, Outlook, OneDrive), JIRA, and Confluence.
• Ability to analyze and resolve technical issues independently and efficiently. Strong employee service orientation, excellent communication skills, and a professional attitude.
• Strong customer service orientation, excellent communication skills, and a professional attitude.
• Good organizational skills, attention to detail, and ability to manage multiple priorities.
• Ability to work in a team and collaborate with various departments.
• Bilingualism (French/English) required or considered an asset, depending on the company’s context.
• Must be available one evening and one weekend day.

Benefits Available

• Telemedicine service and Employee Assistance Program for staff and their families.
• Group insurance and RRSP plan with employer contribution.
• Full training facility with changing rooms and kinesiology services.
• Discount on purchases at La Maison Simons.
• Cafeteria service offering a varied and affordable menu.

At Simons, people are at the heart of all that we do. We pay special attention to the well-being of our employees and their families, highlighting important moments that mark their journey, including service anniversaries and significant life milestones.

Creativity, community, and respect are an integral part of our DNA. We offer everyone the opportunity to build a career that’s suited to them, whether that’s at our stores, head office, or Campus in Quebec City. Proud to recognize our teams’ contributions, we provide competitive work conditions as well as a comprehensive and scalable range of benefits. We also promote flexibility and a welcoming, inclusive, and caring work environment, where everybody can reach their full potential.

Take this opportunity to join our dedicated team and make a difference at a company where people are the top priority.