Team Member at La La Land Kind Cafe in Phoenix, AZ

Description

La La Land Cafe is more than just a coffee shop - it is a movement dedicated to spreading kindness, positivity, and inclusivity. Our mission is to make every guest feel valued and uplifted by creating a space filled with warmth and genuine human connection. We believe in fostering a community where everyone feels welcome, and our commitment to exceptional service reflects this goal. We’re seeking passionate, enthusiastic Team Members to join us and help spread our message.

As a Team Member, you will play a vital role in ensuring an exceptional customer experience by preparing high-quality beverages, maintaining cleanliness, and supporting food preparation. This position requires attention to detail, teamwork, and a commitment to excellent service.

Primary Responsibilities:

• Beverage Preparation
• Greet customers and provide outstanding customer services
• Craft high-quality espresso-based drinks, teas, and specialty beverages
• Ensure consistency in drink preparation following company recipes and standards
• Maintain cleanliness and organization of the coffee station
• Receive and process payments via credit card
• Store Cleanliness & Maintenance
• Clean and sanitize counters, equipment, and customer areas throughout the shift
• Sweep and mop to maintain a clean space for guest
• Ensure proper upkeep of workstations, utensils, and storage areas
• Follow health and safety guidelines for food handling

Secondary Responsibilities:

• Serve and prepare food, avocado toast, pastries and muffins
• Prepare avocado toast and other light food items following company recipes
• Ensure food quality and freshness while maintaining cleanliness standards
• Assist with general cleaning, including taking out trash and maintaining store hygiene
• Restock ingredients and supplies as needed
• Support other team members to ensure smooth store operations
• Deliver food and drink orders from the counter to customers promptly and accurately
• Assist with restocking supplies (cups, lids, milk, pastries, condiments, etc.)
• Keep the front-of-house and back-of-house areas clean and organized
• Clear and wipe down tables, return dishes to the kitchen, and reset dining areas
• Support baristas and kitchen staff during peak hours
• Help manage to-go and delivery orders as needed

Requirements

• High school diploma: relevant training is a plus
• A naturally positive attitude and a genuine love for connecting with people
• Previous work experience as a Barista or Customer Service
• Knowledge of sanitation regulations
• Basic math skills
• Ability to gauge customers’ preferences
• Excellent communication skills
• Flexibility to work various shifts, holidays and weekends
• Food handler certification

Physical Requirements: This position requires a combination of physical tasks to perform duties effectively, including:

•  Standing (90%) – Extended periods throughout the shift
•  Walking (15%) – Assisting team members and customers within the café
•  Bending/Reaching (20%) – Retrieving products, stocking shelves, and cleaning workspaces
• Lifting/Carrying (20%) – Carrying objects up to 25 lbs., including supplies and inventory
•  Reaching (3%) – Accessing storage areas above shoulder level

Benefits & Perks:

• Dental and Vision
• Company discount
• Internal growth opportunities
• Paid Holidays